Etraveli Group

Full-stack Engineer

• Contribute to the analysis and design of both functional and non-functional requirements and technical plans.
• Design and develop tests across the test pyramid: Collaborate with the development team to ensure the thorough design, development, and execution of component, integration, end-to-end, and performance testing strategies.
• Contribute Code: Contribute code across multiple team repositories to execute on projects.
• Own your work: Independently take on a task from start to finish, from initial planning to completion. Own the development and maintenance of test automation solutions for assigned applications and systems.
• Collaborate: Participate in scrum ceremonies (grooming, planning, retrospectives, and standups) and take turns leading them.
• Drive testing quality standards and best practices across the organization.
• Mentor: Provide guidance to junior peers and SE1 teammates.
• On-call rotation: Participate in the team's on-call rotation to ensure system stability.

Software Development Engineer II, Test Automation

Controller

• Own domain PL by creating and monitoring relevant KPIs and PL material, providing insights on product performance, identify risk areas and provide feedback to business.
• Build and maintain complex financial models including business plans, profitability, pricing models, and business cases.
• Collaborate with product and commercial teams to evaluate products profitability, pricing strategies and product development decisions.
• Create and evolve forecasting models aiming to predict performance domain’s products performance important to be considered when taking strategic decisions including pricing, product continuity.
• Take ownership and responsibility for the financial success of the assigned products.
• Lead, track and analyze monthly, quarterly and annual financial reconciliations of product performance for both the company and B2B clients against forecasts..
• Provide variance analysis, scenario modeling strategic recommendations for corrective actions.
• Lead reporting/ automation tech initiatives aiming to increase speed and information accuracy flowing into the organization that is important for decision making
• Develop reporting frameworks, dashboards and well-structured presentations to support leadership decision making.
• Support new product launches by assessing financial feasibility, risk exposure and ROI.
• Act as a bridge between finance and product teams ensuring financial accountability and transparency.

Business Controller, Fintech

Customer Success Manager

• Ensure customers can easily perform key post-booking actions without agent support
• Serve as key stakeholder in development and evolution of self-service capabilities across digital touchpoints
• Consult on and design intuitive user journeys for post-booking actions (changes, cancellations, schedule updates)
• Analyze performance data and customer feedback to identify pain points, friction, and automation gaps and translate into improvements
• Collaborate with internal and cross-functional teams and with Booking.com to align initiatives and share insights
• Ensure customer communications in self-service flows are clear, accurate, and aligned with tone of voice
• Monitor and optimize self-service metrics (containment rate, resolution success, CSAT, contact deflection)
• Support rollout of new features or updates, advising on content, logic, and customer experience implications
• Act as subject matter expert on self-service experience within the Customer Success organization
• Drive alignment with strategic partners and prioritize improvements balancing customer experience, scalability, and operational efficiency
• Report to Senior Manager, Customer Success; position based in Athens

Senior Customer Success Specialist, Digital Solutions

Business Development Rep

• Develop and execute sales strategies, identifying new business opportunities, and nurturing relationships with key stakeholders to drive revenue growth.
• Ensure a continued healthy pipeline of new business.
• Manage end-to-end sales cycle from prospecting to live customer and beyond.
• Close collaboration with internal teams, including product development, marketing, and customer support, to ensure alignment between client needs and fintech solution offerings.
• Stay updated on industry trends ,challenges, and emerging opportunities to identify areas for business growth.

Business Development Manager – Fintech

QA Engineer

• Play an active part in an agile team throughout the lifecycle on the analysis, design, development & testing
• Design and implement test cases to run in an automated environment
• Execute both automated test scripts and manual testing when needed
• Debug and fix existing failed automated test cases
• Maintain the existing automation framework and suggest improvements
• Design and execute regression test suites
• Work closely with software developers and product owners
• Create bug reports and test bug fixes
• Propose new testing methods, tools, and frameworks
• Drive quality assurance lifecycle

QA Engineer, Back-end

• Lead the automation of the customer service agent incentive programs
• Improve existing reporting and controlling processes
• Monitor and analyze key financial and operational indicators
• Identify trends and patterns and help keep the business on track with its goals
• Deliver clear and data-driven insights and recommendations to stakeholders
• Collaborate closely with the Customer Service Leadership Team

Business Controller, Customer Services

Product Manager

• TripStack is a travel tech company using virtual interlining to combine flights and transportation, providing access to billions of itineraries and higher margins for partners
• As Product Owner reporting to Product Manager/COO, support stability, growth and vision of the core content platform and oversee scalable platform development
• Role includes aligning stakeholders, owning roadmap/KPIs, translating requirements into EPICs/stories, attending agile ceremonies, and improving CI-CD/security/quality practices

Product Owner, API

Account Manager

• Etraveli Group: leading tech and fulfillment company for online sales of flights, operating OTA brands and strategic partnerships
• Role: Provider Relationship Manager acting as central coordinator and liaison between providers and internal stakeholders
• Build and maintain strong, trust-based partnerships tailored to Air content providers
• Act as bridge between providers and internal teams (product, tech, operations, commercial) to align efforts
• Engage senior leaders and stakeholders to ensure unified expectations and support for provider initiatives
• Translate company strategy into actionable provider goals to drive growth, innovation, and competitive positioning
• Lead or participate in QBRs and operational meetings to track progress and resolve issues
• Monitor provider outputs against KPIs and SLAs; proactively address risks and improvement opportunities
• Identify and escalate operational or strategic risks and facilitate timely resolution
• Ensure adherence to commercial terms, service levels, and contractual obligations