Senior Technical Program Manager, Carrier Integrations
Shippo
IT Program Manager – Training & Instruction
Essnova Solutions, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecurityITSMPMP
About the role
- Provide program management services, including: monitor project progress, identify risks, and proactively address issues to keep the program on track and within scope.
- Develop and deliver comprehensive project status reports and presentations to senior leadership and project sponsors.
- Develop and maintain project plans for creating strategic frameworks and defining IT roles, competencies, training, and career paths.
- Collaborate with stakeholders across the customer’s agency to gather requirements and insights into current and future IT program needs.
- Conduct job analysis and the evaluation of IT workforce core competencies, skills, and qualifications required for role types from industry best practices.
- Collaborate on the establishment of guidelines for job descriptions, career paths, promotion criteria, and performance evaluation.
- Partner with agency cross-functional departments to integrate program deliverables within agency strategic initiatives and report on outcomes.
- Lead communication and change management efforts to ensure understanding and buy-in from all aligned stakeholders.
- Minimum of two years formal classroom instruction with a background in instructing interactive computer systems.
- Knowledge of DOD cost engineering processes is a plus.
- This individual shall act as an instructor for training courses.
- This individual shall be competent in the requirements of Corps of Engineers System Training Requirements: Approach to Training (COESAT) program and ensure all material meets those requirements.
- This individual shall access MII and become familiar with all available functions in depth in order to teach students how to use all functions within MII.
- Ensure all training materials meet federal agency standards and requirements including USACE COESAT for TRACES, as well as DAU and OPM guidelines for other programs.
- Design, develop, and deliver technical training for various federal enterprise systems including TRACES applications (MII, HII, ACF, TEP), cost engineering platforms, financial management systems, IT service management tools, and other mission-specific applications.
- MII Training Updates.
- Conduct both virtual and in-person training sessions for groups of 15-25 federal employees.
- Create and maintain training materials, user documentation, tutorials, and help guides.
- Develop training schedules and coordinate logistics for multiple training programs across different agencies.
- Provide train-the-trainer sessions to expand organizational training capacity.
- Assess training effectiveness through evaluation analysis and continuous improvement.
- Support e-learning initiatives and virtual training platform implementation.
Requirements
- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; advanced degree preferred.
- Proven experience (5+ years) in project/program management, particularly within the federal or public sector and overseeing like initiatives.
- 5-8 years of progressive experience in program and project management, with at least 3 years managing federal contracts at both program and project levels.
- In-depth knowledge of IT job classifications, career frameworks, and workforce planning methodologies.
- Understanding of federal HR policies, regulations, and compliance requirements related to job classification and workforce management.
- Excellent interpersonal, communication, and stakeholder management skills.
- Proficiency in project management tools and software for planning, tracking, and reporting.
- Ability to work effectively in a dynamic environment with shifting priorities and tight deadlines.
- Must complete all required federal security training including AT Level I, OPSEC, and Cybersecurity awareness.
- PMP (Project Management Professional)
- Experience with multi-year contracts, IDIQs, and BPAs.
- Experience managing IT job family and career pathing initiatives.
- Experience managing IT training and certification initiatives.
- Experience managing sub-contractor relationships.
Benefits
- This role offers a unique opportunity to shape the future of the customer’s IT workforce and contribute to the success of the agency's mission.
- You will work with a dedicated team of professionals and have the support of senior leadership to implement innovative solutions that enhance IT capabilities and effectiveness.
- Essnova Solutions, Inc. is proud to be an Equal Opportunity Employer.
- We comply with all associated and required Federal Regulations and affirm that all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, or national origin.
- Essnova performs e-verification on all employees regardless of role, responsibilities, clearance requirements, or location.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementIT job classificationsworkforce planning methodologiestraining developmentcost engineeringfinancial management systemsIT service management toolsevaluation analysise-learning initiatives
Soft skills
interpersonal skillscommunication skillsstakeholder managementchange managementorganizational skillsproblem-solvingcollaborationadaptabilitytraining effectiveness assessmentlogistics coordination
Certifications
PMPAT Level IOPSECCybersecurity awareness
