Essnova Solutions, Inc.

IT Support

• Provide Tier 1–2 technical support for inbound help desk calls and remote troubleshooting.
• Diagnose and resolve issues related to Windows, Office 365, VPN, hardware, and common enterprise applications.
• Document all work in the ticketing system (ServiceNow, Remedy, Jira, or similar).
• Escalate complex issues to higher tier support when needed.
• Conduct quality checks on call documentation and ticket resolution steps.
• Identify efficiency gaps, recurring issues, and opportunities for workflow improvements.
• Contribute to SOP creation, process documentation, and knowledge base articles.
• Assist with process mapping for call flows and escalation paths.
• Maintain SLA expectations and communicate clearly with end users.
• Collaborate with leadership to streamline help desk operations.

IT Help Desk

Recruitment

• Assist in the scheduling of candidate interviews across multiple time zones and stakeholders (hiring managers, project managers, executives, and federal clients).
• Coordinate end-to-end interview logistics, including candidate communications, video conferencing, interview panels, and follow-up correspondence.
• Assist in maintaining recruiting trackers, SharePoint files, and applicant status logs with high accuracy and timeliness.
• Ensure consistency in candidate documentation, compliance checklists, and reference tracking.
• Communicate professionally and promptly with candidates throughout the hiring process.
• Maintain meticulous records and track progress of candidates in the pre hire process to ensure all candidates have completed required tasks.
• Assist in posting job openings on internal and external job boards as needed.
• Collaborate with recruiters and hiring managers to ensure a seamless hiring process.
• Track and report on recruiting metrics and KPIs.
• Track scheduling activity and adhering to scheduling targets.
• Schedule debrief sessions for Hiring Managers and recruiters.
• Initiating candidate assessments, sending candidate reminder notifications, and recording testing results within the applicant tracking system.
• Posting job requisitions, at the direction of the recruiting team.
• Assisting recruiting team in capturing accurate recruiting data and sharing with business partners and recruiting team members.
• Other recruiting administrative projects or tasks as assigned.

Recruiting Coordinator – GovCon

Capture Manager

• You will identify, qualify, and shape winnable opportunities across federal contracting vehicles including IDIQs, GWACs, BPAs, and small business set-asides.
• You will lead the strategy, drive competitive analysis, activate teaming relationships, and guide the development of compelling win themes.
• You will interface directly with government customers during market research, RFI, draft RFP, and Q&A phases.
• You will bring clarity to ambiguity and move fast to position Essnova ahead of each procurement cycle.
• You will hand off fully captured opportunities to the proposal team, ensuring compliance matrices, technical solutions, and teaming documentation are complete and airtight.
• Lead high-priority captures from opportunity identification through post-submission debriefs, ensuring alignment with Essnova’s growth goals and customer needs.
• Aggressively position Essnova’s GSA OASIS+ (five domains), GSA MAS, and 8(a) STARS III vehicles to pursue and win complex task orders and IDIQs, especially in federal civilian and defense markets.
• Build and mature a robust pipeline of strategic pursuits using tools such as SAM.gov, GovWin, and FPDS, and ensure visibility and accuracy through meticulous CRM tracking with HubSpot, AI, or otherwise.
• Lead the development of capture plans, win themes, competitive assessments, pricing strategies, and customer engagement plans. Collaborate cross-functionally to define differentiators and solution architectures that resonate with evaluators.
• Cultivate and maintain strong relationships with federal contracting officers, program managers, and industry partners. Lead outreach to potential teammates and negotiate teaming agreements (TAs) and NDAs.
• Partner with proposal teams and technical SMEs to translate capture strategy into compelling, compliant proposals. Actively contribute to color team reviews and serve as the voice of the customer throughout.
• Lead research and analysis of customers, incumbents, and key trends to inform pursuit decisions and optimize win probability.
• Ensure adherence to FAR, DFARS, and capture management best practices, including Shipley or APMP-aligned methodologies.

Proposal Manager

• Hands on technical & management narrative development— craft compelling sections that showcase Essnova’s core capabilities in AI, mission support, environmental services, and data modernization.
• Full lifecycle proposal ownership— drive the Shipley style process from RFP analysis and kickoff through compliant, on time submission across 7–10 concurrent pursuits.
• Win strategy leadership— extract differentiators from SMEs, create crisp win themes, and align every section to evaluation criteria.
• AI powered efficiency— leverage HubSpot, GovWin, SharePoint, and generative AI/RAG platforms to accelerate cycles and sharpen content.
• Bid/no bid guidance— deliver rapid gap, risk, and Pwin analyses that inform executive decisions.
• Team coordination— lead internal SMEs, program managers, contracts/pricing specialists, and external teaming partners; orchestrate color team reviews; and switch fluidly between Proposal Manager and Proposal Developer roles as volume dictates.
• Continuous improvement— own and evolve compliance matrices, pricing narratives, graphics briefs, and playbooks so our pursuit engine scales effortlessly.
• After hours commitment— support proposal development outside standard business hours when deadlines require.

Proposal Manager, Writer – Federal, GovCon

Technical Program Manager

• Provide program management services, including: monitor project progress, identify risks, and proactively address issues to keep the program on track and within scope.
• Develop and deliver comprehensive project status reports and presentations to senior leadership and project sponsors.
• Develop and maintain project plans for creating strategic frameworks and defining IT roles, competencies, training, and career paths.
• Collaborate with stakeholders across the customer’s agency to gather requirements and insights into current and future IT program needs.
• Conduct job analysis and the evaluation of IT workforce core competencies, skills, and qualifications required for role types from industry best practices.
• Collaborate on the establishment of guidelines for job descriptions, career paths, promotion criteria, and performance evaluation.
• Partner with agency cross-functional departments to integrate program deliverables within agency strategic initiatives and report on outcomes.
• Lead communication and change management efforts to ensure understanding and buy-in from all aligned stakeholders.
• Minimum of two years formal classroom instruction with a background in instructing interactive computer systems.
• Knowledge of DOD cost engineering processes is a plus.
• This individual shall act as an instructor for training courses.
• This individual shall be competent in the requirements of Corps of Engineers System Training Requirements: Approach to Training (COESAT) program and ensure all material meets those requirements.
• This individual shall access MII and become familiar with all available functions in depth in order to teach students how to use all functions within MII.
• Ensure all training materials meet federal agency standards and requirements including USACE COESAT for TRACES, as well as DAU and OPM guidelines for other programs.
• Design, develop, and deliver technical training for various federal enterprise systems including TRACES applications (MII, HII, ACF, TEP), cost engineering platforms, financial management systems, IT service management tools, and other mission-specific applications.
• MII Training Updates.
• Conduct both virtual and in-person training sessions for groups of 15-25 federal employees.
• Create and maintain training materials, user documentation, tutorials, and help guides.
• Develop training schedules and coordinate logistics for multiple training programs across different agencies.
• Provide train-the-trainer sessions to expand organizational training capacity.
• Assess training effectiveness through evaluation analysis and continuous improvement.
• Support e-learning initiatives and virtual training platform implementation.

IT Program Manager – Training & Instruction

Manager

• Intent to Team (ITT) Agreements: Draft and negotiate Intent to Team agreements for GWAC pursuits
• Teaming Arrangements: Structure complex teaming agreements for various contract types
• Prime/Subcontractor Agreements: Draft comprehensive subcontractor agreements with flow-downs
• GWAC Proposal Support: Provide contractual expertise for OASIS+, Seaport NxG, and other GWACs
• RFP Analysis & Compliance: Conduct thorough RFP reviews and develop compliance matrices
• Service Contract Act Compliance: Ensure compliance with SCA and Davis-Bacon requirements
• NDAs and PIAs: Fast-track confidentiality agreements for teaming discussions

Contracts Manager

Business Development Rep

• Identify and pursue new service contract opportunities across federal agencies
• Lead full lifecycle business development from opportunity identification to post-award handoff
• Build and manage relationships with government buyers, primes, and teaming partners
• Create and execute capture strategies, win themes, and teaming plans
• Negotiate teaming agreements and define partner roles and pricing
• Contribute to compliant, compelling proposal efforts with cross-functional teams
• Track opportunities and pipeline progress using CRM tools
• Drive at least 30% year-over-year revenue growth

Business Development Manager

Customer Support

• Advise federal agency executives on customer experience strategy aligned with OMB Circular A-11, the 21st Century IDEA, and agency-specific frameworks
• Design comprehensive CX measurement programs incorporating multi-mode survey administration, real-time feedback systems, and voice-of-customer analytics
• Lead end-to-end survey program development from initial concept through OMB clearance, fielding, analysis, and continuous improvement
• Design survey instruments using cognitive testing, plain language principles, and accessibility standards (Section 508 WCAG 2.1 AA)
• Develop sampling strategies that achieve statistical precision requirements (e.g., 95% confidence ±5% margin) across complex populations
• Create comprehensive evaluation frameworks balancing quantitative metrics with qualitative insights from focus groups and interviews
• Navigate OMB Paperwork Reduction Act (PRA) clearance processes, including preparation of Supporting Statements (Parts A & B), burden analyses, and non-substantive change requests
• Ensure compliance with federal mandates including Treasury Regulation 801 (Balanced Measures), High Impact Service Provider requirements, and Privacy Act/SORN obligations
• Develop data protection strategies meeting IRS Publication 1075, FISMA, and FedRAMP standards for Federal Tax Information and controlled unclassified information
• Design advanced analytical frameworks including driver analysis, segmentation modeling, predictive analytics, and text mining of open-ended feedback
• Build Essnova CX CoE from concept to operational excellence, establishing methodologies, tools, training programs, and knowledge management systems
• Mentor junior consultants on customer experience principles, survey methodology, federal compliance, and stakeholder engagement
• Develop reusable assets including survey templates, analysis scripts, training materials, and proposal content
• Represent Essnova at federal CX forums, conferences, and client engagements as a recognized thought leader