IT Program Manager – Training & Instruction
Essnova Solutions, Inc.
Cyber SecurityITSMPMP
Senior Technical Program Manager, Carrier Integrations
Shippo
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $153,000 - $207,000 per year
Job Level
Senior
About the role
- Own end-to-end program strategy for Shippo’s carrier integration portfolio, across new integrations, API upgrades, and new capability rollouts.
- Drive execution of complex, multi-team initiatives that require alignment between R&D, carrier partnerships, GTM, finance, and operations.
- Anticipate and articulate risks, and plan mitigations that ensure high quality delivery.
- Represent Shippo at a senior level with external carrier technical and operational stakeholders.
- Define and track KPIs for integration quality, delivery predictability, and customer satisfaction.
- Partner with Engineering Managers and tech leads to ensure architectural decisions align with program goals, including scalability, reusability, and long-term maintainability.
- Challenge assumptions and surface trade-off risks where needed, ensuring short-term design choices don’t undermine long-term integration health.
- Establish best practices for building and upgrading carrier integrations (e.g., API patterns, reliability standards, onboarding playbooks).
- Drive adoption of reusable frameworks and integration toolkits across engineering teams to improve consistency and speed.
- Own execution metrics for integration health and delivery (e.g., upgrade cycle adherence, incident reduction, SLA compliance).
- Develop governance models and reporting structures that give leadership visibility into integration health, performance, and risks.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent work experience
- 8 to 10 years total experience, including 5+ years in technical program management with a strong focus on API/platform integrations
- Proven ability to manage complex technical projects from concept to delivery, including coordinating across teams and managing dependencies
- Strong understanding of API integrations and their impact on end-user experiences, including core technical concepts such as OAuth, webhooks, and related standards.
- Demonstrated experience with data analysis to drive prioritization and scoping decisions.
- Excellent problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
- Exceptional communication and stakeholder management skills, with the ability to tailor messages to technical and non-technical audiences
- Demonstrated experience with agile methodologies and program management tools (e.g. JIRA, Confluence)
- Bonus
- Experience with parcel carrier integrations a strong plus.
- Background in software engineering is a strong plus
- Experience with eCommerce fulfillment a plus.
Benefits
- Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
- Flexible policy for PTO and work arrangement
- Two 1-week company shutdowns to rest and recharge (summer and winter)
- 3 VTO days for ShippoCares volunteering events
- Charity donation match up to $100
- Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationsOAuthwebhooksdata analysisagile methodologiesprogram managementtechnical project managementintegration health metricsdelivery predictabilityintegration quality
Soft skills
problem-solvingorganizational skillscommunication skillsstakeholder managementability to manage multiple prioritiesrisk anticipationarticulation of riskscollaborationadaptabilitycritical thinking
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systemsrelated field degree
