Legal Assistant – Judgement
McCalla Raymer Leibert Pierce, LLC
Customer Service Associate II
ESA - Electronic Security Association
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky
Visit company websiteSalary
💰 $11 - $19 per hour
Job Level
JuniorMid-Level
About the role
- Provide every customer with world-class customer service
- Respond to customer inquiries via incoming phone calls & emails
- Assist customers with project registrations, special pricing, placement of orders & quotes
- Exhibit understanding of DataCom or Structured cabling and network infrastructure products
- Listen attentively to customer needs and concerns
- Accurately input customer & supplier data, leave detailed notes, and follow up as needed
- Utilize internal & external resources and multi-task through them as needed
- Quickly learn new technologies and maintain a keen eye for detail
- Meet expectations in monthly KPIs identified by DataCom leadership
- Meet required schedule adherence guidelines as identified by organization
- Report to the Datacom Inside Sales Supervisor and collaborate with Datacom Inside Sales team
Requirements
- Strong verbal and written communication skills
- 1+ Year Customer Service
- Must be able to work full-time hours between 8am-8pm E
- This position is not eligible for US visa sponsorship
- Experience using Microsoft Office Products
- Epicor Prophet 21 Experience
- Salesforce Experience
- Bilingual abilities is a plus
- Understanding of DataCom or Structured cabling and network infrastructure products
- Ability to accurately input customer & supplier data, leave detailed notes, and follow up as needed
- Ability to utilize internal & external resources and multi-task
- Must be able to meet required schedule adherence guidelines and monthly KPIs
