Virtual Assistant
Freelance Latin America
Mortgage Consultant
Equity Resources, Inc
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
JuniorMid-Level
About the role
- Contact previous customers and prequalified borrowers via outreach sales calls, emails, text messages, etc. to keep in touch, solicit referrals, and solicit new applications
- Solicit business by contacting prequalified applicants, take applications, price the loan, and set up borrower call with the Mortgage Specialist
- Follow-up and maintain contact with all borrowers who have applied for a prequalification until they find their home and apply for mortgage financing
- Contact previous customers to solicit future refinance or purchase business via purposeful contact attempts
- Take applications as needed or direct the borrower to apply on the company website
- Communicate with borrowers throughout application to closing phase, providing updates and answering questions about the process
- Follow-up with borrowers who have not completed the application process to answer questions and encourage completion
- Utilize Encompass, ERMA (CRM system), Microsoft Co-Pilot, and other technology for communication, rates, credit reports, underwriting responses, and transmitting loans to processing
- Analyze borrower’s financial status, credit, and property evaluations to determine feasibility of granting the mortgage loan
- Schedule meetings between the borrower and Mortgage Specialist to review options
- Continuously track results from all contact attempts and update management as requested
- Handle customer complaints and take appropriate action to resolve them
- Maintain high levels of customer service while managing applicant and support staff expectations
- Maintain knowledge of available loan products, processing procedures, underwriting, and departmental guidelines
- Maintain compliance with all Federal and State regulations; complete annual state-specific Continuing Education requirements to maintain licensure
- Support the company’s “raving fan service” culture through ongoing customer contact and superior product knowledge
- Any other duties as assigned
Requirements
- Bachelor’s degree in Business, Finance, Administration, or related field (or equivalent experience)
- Possession of appropriate state-specific mortgage banking license(s) or ability to pass National Mortgage Licensing Exam and obtain licenses within an acceptable timeframe (60 days); assistance provided
- Minimum of 2 years prior experience in a role entailing customer service and/or sales responsibilities (preference for prior call/call center experience)
- Credit history must be in Good Standing with no recent bankruptcy filings, no accounts in collections, and payments in current status verifiable by a current Credit Report
- Ability to learn, retain, and apply knowledge of mortgage lending guidelines (conventional, government, federal regulations), residential processing, underwriting, and closing procedures
- Proficient in Microsoft Word, Excel, Outlook; Encompass experience preferred
- Strong verbal and interpersonal skills with a pleasant, professional and energetic phone presence; must be comfortable talking all day
- Persuasive communicator with a sales-driven mindset
- Team-oriented with strong customer service and organizational skills
- Strong reading comprehension and written communication skills
- Independent problem-solver with sound judgment
- Able to follow detailed written and verbal instructions
- Energetic, competitive, and self-motivated
