Equity Resources, Inc

Bilingual

• Make sure loans are fully processed, submitted, approved, closed, and funded with minimal involvement from the Loan Officers/Originators
• Work to obtain and review all client documents, review for accuracy and completeness
• Assure that all supporting documentation is sufficient for the borrower and subject property in order to close and fund the loan
• Responsible for the team pipeline to ensure all closing dates and commitment dates are met
• Interact with the Loan Officers, Underwriters, Back Office, and Closers
• Foster an atmosphere of exceptional customer service and a work environment that is edifying and supportive
• Serve as a primary point of contact by answering phone calls and providing timely updates to internal and external customers
• Monitor loan progress and follow up on outstanding items to ensure timely completion of the loan package
• Order and follow up on third-party items such as title, VOEs, VODs, insurance, and appraisals
• Pulling Credit Bureaus and working with the Credit Bureau to update customer accounts
• Ensure all loan packages are complete and compliant before submitting to underwriting
• Following up with the underwriter for approvals and work on conditions
• Supporting the Company’s strong relationship of “Raving Fan Service” culture through on-going customer contact, quality customer service, and superior product knowledge
• Adhere to company policies, procedures, and ethical standards
• Perform additional duties as needed to support individual loan files and team goals.

Bilingual Mortgage Loan Processor – English/Spanish

• Assist the Processor to ensure a client’s mortgage file is processed in a timely manner
• Responsible for keeping clients updated throughout the mortgage process and answering questions they may have
• Use existing systems to enable processing and communication on up to 50 client loan files at one time
• Gather and review borrower information and financial documents to guide clients from preapproval through closing
• Improve the quality of loan applications submitted and reduce the Loan Officer’s involvement in non-origination tasks
• Stay informed on loan statuses through reports and regular check-ins with the Loan Officer and Processor
• Handle administrative and processing tasks that allow the Loan Officer to focus on new business, relationship management, and strategic initiatives
• Instill confidence in, and build trust with prospects, clients, real estate agents and other referral partners
• Answer phone calls and check voice mail periodically to ensure timely response to customers
• Adhere to all Federal and State regulations and follow proper code of ethics as outlined by the Company
• Support the Company’s strong relationship of a “Raving Fan Service” culture through on-going customer contact, quality customer service, and superior product knowledge
• Any other duties as assigned

Bilingual Mortgage Loan Processor – English/Spanish

Bilingual Loan Officer Assistant – English/Spanish