Senior Project Engineer
Path Forward IT
DNSJavaScriptVMware
NOC Technician
epay, a Euronet Worldwide Company
full-time
Posted on:
Origin: • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNSMS SQL ServerSQLTCP/IPVMware
About the role
- These positions are part of the epay Production Engineering organization, and are a full-time, permanent, on-site position. The position works in a collaborative environment to support both new business initiatives and the stability of existing systems.
- Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment.
- Essential Functions and responsibilities
- · Carry out monitoring operations, services, applications, datacenter infrastructure, network, telecommunications transactions, etc. for issues, for all divisions under Euronet.
- · Identification, communication and being part of the resolution for product & production issues in the organization.
- o Identification of the issues by using the different monitoring tools for the different platforms
- o Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers
- o Tier1 troubleshooting support for production & product business outages aiming to mitigate or resolve issues impacting regular operation.
- · Provide Tier1 troubleshooting support to our customers, vendors & internal staff via email, chat applications, phone & ticketing systems.
- o Primary point of contact for all business entities
- · Apply operating system updates, patches, and configuration changes to all business server infrastructure.
- · Responsible for SQL schema update internal audit
- o Review all standard SQL schema changes to make sure proper procedures are followed.
- o Follow up with internal development team as needed.
- · Report product & production issues for proper follow up & documentation.
- · Daily reporting delivery service for the business
- Respond and plan for service outages
Requirements
- Required Skills
- · Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
- o Be part of a 24/7-team to cover business needs.
- o Ability to work a flexible schedule.
- · Need to be able to work calmly under trying situations.
- · Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
- · Strong oral and written communication skills in Spanish & English
- Educational qualifications & other technical requirements
- Associate degree or bachelor’s degree in Computer Science, Engineering, Information Technology or any other related discipline
- Intermediate to high knowledge on the following areas:
- · Microsoft SQL Server – SSMS Basic queries
- · Microsoft Server Environment
- o Basic Windows Server 2008/2012/2016 administration
- o Monitoring Windows Server
- o Troubleshooting OS level issues
- § DNS | DHCP | IIS
- · Monitoring Solutions
- o Solarwinds | ELK | ICINGA
- Other technical skills desired
- · VMWare
- o Basic understanding of VMWare
- · Networking
- o Understanding of TCP/IP
- o CCNA certification is a plus
- · Scripting experience using Bash, Batch files or PowerShell
- · Security
- o Familiarity with PCI and SOX
- · ITIL or Cobit5 Frameworks
