Blue Alliance

Senior Project Engineer

Blue Alliance

full-time

Posted on:

Location: Ohio • 🇺🇸 United States

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Job Level

Senior

Tech Stack

DNSJavaScriptVMware

About the role

  • Manage assigned projects and ensure the success of customer environments
  • Oversee project tasks and time entries, resolving escalated issues
  • Support development of project processes and provide technical guidance to team members
  • Document activities and maintain IT Glue and CRM records
  • Assist department Director with product solutions, evaluation, and planning
  • Maintain vendor relationship documentation and communication
  • Travel as required for client engagements (up to 25–50%)

Requirements

  • Document all activities, projects, and tickets daily in the ticketing system
  • Build strong relationships with Service Support Engineers and Project Engineers
  • Apply critical thinking and creative problem-solving to meet client needs
  • Create IT Glue documentation for new services, tasks, or resolutions
  • Resolve escalated issues independently
  • Assist the department Director with product solutions, evaluation, and planning
  • Maintain vendor relationship documentation and communication
  • Provide technical guidance and collaboration to peers (Project Engineers and Level I–III Engineers)
  • Travel up to 25–50% as assigned
  • Document notes, meeting minutes, and customer communications in CRM and IT Glue
  • Ensure all time and expenses comply with company policy
  • Maintain project timelines
  • Work and document established billable hours each week
  • Submit documentation updates after project completion
  • Ticketing software: Incident management, time allocation, projects, and opportunities
  • Active Directory: Advanced enterprise-level support from domain controllers to user creation
  • Microsoft Windows/Servers: Advanced enterprise support for on-premise technologies, patching, Exchange, and maintenance
  • Microsoft Services & Network Equipment: Installation, troubleshooting, and training
  • AzureAD and Microsoft 365: Advanced knowledge
  • Networking: Advanced troubleshooting (VLAN, DHCP, DNS, circuits) with strong command line and software tool skills
  • Virtualization: Expert-level enterprise support for VMware & Hyper-V, from host management to guest creation
  • Maintain required vendor certifications
  • Ability to handle equipment, talk, hear, read, write, and interpret documents
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations)
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