Path Forward IT

Senior Project Engineer

Path Forward IT

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

Senior

Tech Stack

DNSJavaScriptVMware

About the role

  • Manage assigned projects and ensure the success of customer environments.
  • Oversee project tasks and time entries, resolving escalated issues, and supporting the development of project processes.
  • Provide technical guidance to team members and helps elevate overall team expertise.
  • Document activities, projects, and tickets daily in the ticketing system.
  • Build relationships with Service Support Engineers and Project Engineers to ensure excellent client experiences.
  • Create IT Glue documentation for new services, tasks, or resolutions.
  • Assist Director with product solutions, evaluation, and planning.
  • Maintain vendor relationship documentation and communication.
  • Travel up to 25–50% as assigned.

Requirements

  • Document all activities, projects, and tickets daily in the ticketing system.
  • Build strong relationships with Service Support Engineers and Project Engineers to ensure excellent client experiences.
  • Apply critical thinking and creative problem-solving to meet client needs.
  • Create IT Glue documentation for new services, tasks, or resolutions.
  • Resolve escalated issues independently.
  • Assist the department Director with product solutions, evaluation, and planning.
  • Maintain vendor relationship documentation and communication.
  • Provide technical guidance and collaboration to peers (Project Engineers and Level I–III Engineers).
  • Travel up to 25–50% as assigned.
  • Document notes, meeting minutes, and customer communications in CRM and IT Glue.
  • Ensure all time and expenses comply with company policy.
  • Maintain project timelines.
  • Work and document established billable hours each week.
  • Submit documentation updates after project completion.
  • Ticketing software: Incident management, time allocation, projects, and opportunities.
  • Active Directory: Advanced enterprise-level support from domain controllers to user creation.
  • Microsoft Windows/Servers: Advanced enterprise support for on-premise technologies, patching, Exchange, and maintenance.
  • Microsoft Services & Network Equipment: Installation, troubleshooting, and training.
  • AzureAD and Microsoft 365: Advanced knowledge.
  • Networking: Advanced troubleshooting (VLAN, DHCP, DNS, circuits) with strong command line and software tool skills.
  • Virtualization: Expert-level enterprise support for VMware & Hyper-V, from host management to guest creation.
  • Maintain required vendor certifications.
  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).