Senior Product Development Engineer
Prysmian
Senior Project Engineer
Path Forward IT
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
DNSJavaScriptVMware
About the role
- Manage assigned projects and ensure the success of customer environments.
- Oversee project tasks and time entries, resolving escalated issues, and supporting the development of project processes.
- Provide technical guidance to team members and helps elevate overall team expertise.
- Document activities, projects, and tickets daily in the ticketing system.
- Build relationships with Service Support Engineers and Project Engineers to ensure excellent client experiences.
- Create IT Glue documentation for new services, tasks, or resolutions.
- Assist Director with product solutions, evaluation, and planning.
- Maintain vendor relationship documentation and communication.
- Travel up to 25–50% as assigned.
Requirements
- Document all activities, projects, and tickets daily in the ticketing system.
- Build strong relationships with Service Support Engineers and Project Engineers to ensure excellent client experiences.
- Apply critical thinking and creative problem-solving to meet client needs.
- Create IT Glue documentation for new services, tasks, or resolutions.
- Resolve escalated issues independently.
- Assist the department Director with product solutions, evaluation, and planning.
- Maintain vendor relationship documentation and communication.
- Provide technical guidance and collaboration to peers (Project Engineers and Level I–III Engineers).
- Travel up to 25–50% as assigned.
- Document notes, meeting minutes, and customer communications in CRM and IT Glue.
- Ensure all time and expenses comply with company policy.
- Maintain project timelines.
- Work and document established billable hours each week.
- Submit documentation updates after project completion.
- Ticketing software: Incident management, time allocation, projects, and opportunities.
- Active Directory: Advanced enterprise-level support from domain controllers to user creation.
- Microsoft Windows/Servers: Advanced enterprise support for on-premise technologies, patching, Exchange, and maintenance.
- Microsoft Services & Network Equipment: Installation, troubleshooting, and training.
- AzureAD and Microsoft 365: Advanced knowledge.
- Networking: Advanced troubleshooting (VLAN, DHCP, DNS, circuits) with strong command line and software tool skills.
- Virtualization: Expert-level enterprise support for VMware & Hyper-V, from host management to guest creation.
- Maintain required vendor certifications.
- Ability to handle equipment, talk, hear, read, write, and interpret documents.
- Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).
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