Cloudflare

Interim People Operations Manager – Fixed Term

Cloudflare

contract

Posted on:

Origin:  • 🇵🇹 Portugal

Visit company website
✨ AI Apply
Manual Apply

Job Level

JuniorMid-Level

Tech Stack

DNS

About the role

  • Company mission: Cloudflare helps build a better Internet by protecting and accelerating Internet applications via its global network.
  • Role overview: Interim People Operations Manager supporting EMEA by ensuring seamless employee experience, data integrity, and payroll auditing.
  • Lead HR Service Delivery: Guide and develop a team focused on providing world-class employee inquiry support; act as escalation point for complex People and Payroll matters.
  • Ensure Data Integrity & Compliance: Oversee HR transactions to meet minimum standards, maintaining auditable, clean, and up-to-date people systems.
  • Drive Operational Excellence: Partner with regional senior management and stakeholders to address HR operational needs with high responsiveness and accuracy.
  • Manage Payroll Operations: Oversee monthly payroll checks for assigned region and support regional payroll implementation projects.
  • Uphold Compliance Standards: Manage adherence to SOX Control & Compliance and ensure SOP requirements are followed and documented.
  • Optimize HR Processes: Contribute to design, tracking, and implementation of HR process improvements; translate operational needs into technical requirements.
  • Facilitate Regional Approvals: Manage regional offer approval process ensuring compliance with internal guidelines.
  • Support System Enhancements: Contribute to implementation projects, test new functionality and troubleshoot HR system technical issues.
  • Analyze & Report: Analyze support tickets and HR business processes to provide regional status insights and identify continuous improvement opportunities.
  • Locations: Available in Lisbon, Portugal and London, United Kingdom (Hybrid).

Requirements

  • Experience: 2+ years of leadership experience in People Operations, HR Service Delivery, or Payroll, preferably within the EMEA region.
  • HR Systems Expertise: Familiarity with HR systems such as Workday and Zendesk. Experience with Core HR, Talent, and Compensation modules is a plus.
  • Process Improvement Mindset: Proven ability to support and contribute to projects aimed at enhancing operational efficiency and service delivery.
  • Attention to Detail & Accuracy: Highly detailed and process-oriented with a strong commitment to accuracy in all HR transactions and data management.
  • Compliance Knowledge: Good knowledge of EMEA countries' employment law and a clear understanding of operating within these regulatory environments.
  • Customer Focus: A strong customer service orientation and a dedication to delivering a positive internal client and employee experience.
  • Communication Skills: Excellent oral and written communication skills, with the ability to clearly present information and respond to cross-regional and cross-functional inquiries.
  • Prioritization & Execution: Adept at prioritizing tasks, executing effectively, and providing clear status reports as needed.
  • Organizational & Problem-Solving Skills: Strong organizational, problem-solving, and time management abilities.
  • Adaptability: Highly adaptable in a global, fast-paced environment with a proven ability to oversee payroll changes and reports for the EMEA region.