Concentrix

Senior Representative

Concentrix

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇹 Portugal

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Job Level

Senior

About the role

  • First People Solution point of contact for all employees providing advice, guidance and direction on people-related queries
  • Prepare new hire and termination documentation and process employee lifecycle events
  • Manage the administration of benefits and answer employee-related queries
  • Prepare weekly and monthly HR reports
  • Input employee data in the company’s information systems
  • Professionally manage multiple communication channels to engage with and resolve staff queries including internal HR policies
  • Focus on first time resolution by providing a high level of customer service and support
  • Quickly search and find data/knowledge from various information systems to resolve queries
  • Maintain integrity, professionalism and confidentiality at all times
  • Facilitate timely and effective resolution of queries in collaboration with Subject Matter Experts and remain connected until resolution confirmed

Requirements

  • Experience in a human resources administration , administrative or client support role
  • Fluent level of the Portuguese Language (C2 minimum requirement)
  • English proficiency
  • Proficiency in other European language is an advantage
  • Obtained Bachelor’s degree, preferably in the field of HR, Economics or related
  • Proficient in the use of MS Office with special focus on Excel
  • Excellent customer service skills
  • Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
  • Consistent on meeting SLAs and targets
Benefits
  • Competitive salary
  • Work from Home
  • Initial and ongoing trainings to support your development
  • Opportunities for personal and professional growth
  • Rewards and recognition programs
  • Employee Referral Program
  • Health Insurance
  • Corporate Discounts

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
human resources administrationemployee lifecycle managementdata inputHR reportingMS OfficeExcelcustomer service
Soft skills
communicationproblem-solvingadaptabilityprofessionalismconfidentialitymulti-tasking
Certifications
Bachelor’s degree in HRBachelor’s degree in Economics
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