About the role
- First People Solution point of contact for all employees providing advice, guidance and direction on people-related queries
- Prepare new hire and termination documentation and process employee lifecycle events
- Manage the administration of benefits and answer employee-related queries
- Prepare weekly and monthly HR reports
- Input employee data in the company’s information systems
- Professionally manage multiple communication channels to engage with and resolve staff queries including internal HR policies
- Focus on first time resolution by providing a high level of customer service and support
- Quickly search and find data/knowledge from various information systems to resolve queries
- Maintain integrity, professionalism and confidentiality at all times
- Facilitate timely and effective resolution of queries in collaboration with Subject Matter Experts and remain connected until resolution confirmed
Requirements
- Experience in a human resources administration , administrative or client support role
- Fluent level of the Portuguese Language (C2 minimum requirement)
- English proficiency
- Proficiency in other European language is an advantage
- Obtained Bachelor’s degree, preferably in the field of HR, Economics or related
- Proficient in the use of MS Office with special focus on Excel
- Excellent customer service skills
- Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
- Consistent on meeting SLAs and targets
- Competitive salary
- Work from Home
- Initial and ongoing trainings to support your development
- Opportunities for personal and professional growth
- Rewards and recognition programs
- Employee Referral Program
- Health Insurance
- Corporate Discounts
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
human resources administrationemployee lifecycle managementdata inputHR reportingMS OfficeExcelcustomer service
Soft skills
communicationproblem-solvingadaptabilityprofessionalismconfidentialitymulti-tasking
Certifications
Bachelor’s degree in HRBachelor’s degree in Economics