Envision Radiology

Sales

• Coordinate and schedule service work orders across regions and field service engineers
• Serve as the central point of contact for incoming service requests (phone/email)
• Dispatch service requests appropriately based on geography, urgency, and skillset
• Utilize Service Fusion to manage work order creation and tracking
• Technician scheduling and routing
• Service history and documentation management
• Source, order, and track parts required for service jobs
• Obtain and compare vendor quotes for parts and repairs
• Coordinate with vendors, OEMs, and third-party service providers
• Track job status and ensure timely updates to internal teams and customers
• Assist in preparing service estimates, quotes, and service agreements
• Support preventative maintenance scheduling and tracking
• Monitor service KPIs (response time, completion time, uptime)
• Assist with invoicing coordination and service documentation completion
• Support the sales team with coordination of active opportunities and pipeline tracking
• Maintain and update CRM with leads, contacts, and accounts
• Coordinate roadshow coach scheduling, logistics, and routing
• Assist in planning and execution of roadshow stops, demos, and customer visits
• Help prepare proposals, quotes, and sales materials
• Coordinate internal communication between sales, operations, and fabrication teams
• Assist with outbound marketing efforts, including email campaigns
• Track and follow up on leads generated from marketing campaigns and events
• Help manage prospect lists and data integrity within CRM
• Support reporting on pipeline activity, conversion rates, and sales metrics
• Act as a communication bridge between Service, Sales, Operations, and Leadership
• Prioritize and manage multiple requests in a fast-paced environment
• Identify process improvement opportunities across service and sales workflows
• Support customer experience initiatives to ensure high satisfaction and retention
• Assist in developing SOPs and playbooks for service and sales coordination
• Maintain organized documentation, records, and reporting systems
• Provide general administrative and operational support as needed

Service & Sales Coordinator

Customer Support

• Answering inquiries from patients regarding account charges, insurance payments and balances due.
• Performing a variety of clerical duties such as collecting balances due and recording payments to accounts.
• Setting up payment plans when requested by patients.
• Maintaining strict confidentiality regarding Patient Health Information (PHI) as well as following HIPAA regulations.
• Communicating questions and/or issues to the Lead and Supervisor when necessary.

Bilingual Customer Service Representative

• Responsible for answering inquiries from patients regarding account charges, insurance payments and balances due.
• Perform clerical duties such as collecting balances due and recording payments to accounts.
• Maintain strict confidentiality regarding Patient Health Information (PHI) as well as follows HIPAA regulations.
• Assist facilities, payers and patients with inquiries via phone.
• Set up payment plans when requested by patients.
• Communicate questions and/or issues to the Lead and Supervisor when necessary.

Bilingual

• Ensure all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements.
• Work through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients.
• Conduct tasks of the position in a collaborative, friendly and empathetic way when handling patients, physicians and co-workers.
• Conduct minimum required pre-registration and clinical screening.
• Communicate to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.
• Triages and transfers calls, as needed.
• Other duties as assigned.

Bilingual Patient Outreach Representative

Administration

• Drafts standard contracts including memorandums of understanding, vendor agreements, service contracts, and NDAs in accordance with company templates and guidelines.
• Maintains accurate and complete contract records within the company’s contract lifecycle management system, including data entry, contract logs, version control, and secure storage of all executed agreements.
• Monitors contract timelines, upcoming expirations, and outstanding obligations, proactively communicating renewal and termination details to internal stakeholders and external parties to ensure timely action.
• Coordinates with internal departments to gather necessary contract information and communicates professionally with internal stakeholders and external vendors regarding contract terms, status updates, and required documentation.
• Supports audits and reporting related to contracts, ensuring documentation is organized, accessible, and audit-ready at all times.
• Assists the Contracts Manager with standard contract drafting, review, and renewal requests as directed.
• Supports continuous process improvement efforts by identifying opportunities to enhance contract administration workflows and system utilization.
• Performs other duties as assigned.

Service & Sales Coordinator

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Patient Outreach Representative

Contracts Administrator