Patient Outreach Representative

Envision Radiology

Patient Outreach Representative interacting with patients in a high volume contact center. Scheduling patients and supporting company initiatives with exceptional service.

Posted 6/25/2026full-timeNorth Arlington • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $19 per hourWebsite

About the role

Key responsibilities & impact

The Patient Outreach Representative (POR) is the first to interact with patients creating a friendly, caring culture with exceptional service.
Operates in a high volume, contact center environment to reach unscheduled patients to get them scheduled.
Conducts minimum required pre-registration and clinical screening.
Communicates to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.
Triages and transfers calls, as needed.
Other duties as assigned.

Requirements

What you’ll need

Three plus years’ experience in customer service – healthcare environment preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Strong communication skills & professional demeanor.
Minimum of High School diploma or equivalent (GED)

Benefits

Comp & perks

Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

detail orientedself-motivatedproblem solverteam playerstrong communication skillsprofessional demeanor

Certifications

High School diplomaGED