Entrepreneur Cooperative

Revenue Operations

• Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm
• Run team meetings focused on activity, pipeline, revenue, and performance
• Monitor outbound calls, email follow-ups, and CRM activity
• Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
• Foster a competitive, positive, and performance-driven team environment
• Manage incentives such as contests, SPIFs, and performance tracking
• Coach reps on outbound calls, objection handling, follow-ups, and positioning
• Review CRM activity, notes, and opportunities to identify coaching moments
• Conduct role plays, call reviews, and ongoing performance coaching
• Reinforce a proactive, consultative, revenue-focused sales approach
• Manage a portfolio of high-value and strategic customer opportunities
• Act as a closer on key deals and revenue expansion opportunities
• Partner with customers to increase adoption of services and products
• Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
• Support enterprise-level accounts and high-growth customer segments
• Ensure new customers are on board and successfully complete first orders
• Identify inactive customers and drive reactivation strategies
• Monitor customer behavior and proactively engage high-intent users
• Build strong customer relationships focused on long-term growth
• Act as a consultative partner helping customers choose the right marketing solutions
• Guide customers on campaigns, product usage, and ordering strategies
• Help reps become more consultative and value-driven in conversations
• Ensure accurate CRM (Salesforce) logging of all activities and opportunities
• Track performance against weekly and monthly goals
• Maintain visibility on pipeline, revenue, and team performance
• Improve scripts, workflows, and follow-up processes
• Support onboarding and ramp-up of new team members
• Provide coaching, role play, and process training
• Reinforce CRM discipline and performance expectations

Customer Experience Revenue Manager – Player-Coach

Graphics Designer

• Create visually appealing graphics for digital and print (social media, email campaigns, website assets, brochures, presentations, and event materials)
• Ensure consistency with brand guidelines across all materials
• Collaborate with marketing to develop creative concepts aligned with campaign goals
• Design engaging content for social platforms (images, infographics, basic animations)
• Support digital campaigns with optimized visuals for different platforms
• Develop brochures, flyers, banners, and event signage
• Maintain and evolve brand identity and guidelines
• Manage multiple projects and meet deadlines in a fast-paced environment
• Review and refine designs based on feedback

Junior Graphic Designer

Operations

• Own and maintain CRM data integrity, structure, and accuracy
• Standardize pipeline stages, lead tracking, and attribution logic
• Manage large datasets (10,000–50,000+ records), including cleaning and auditing
• Improve CRM workflows and automation to reduce manual work
• Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time
• Deliver weekly performance reports with insights and recommendations
• Own marketing attribution across all channels
• Proactively identify underperforming campaigns and optimize performance
• Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals)
• Manage lead lists, segmentation, and CRM data flows
• Track campaign performance and continuously improving processes
• Support LinkedIn and email outreach initiatives
• Manage and oversee a remote team (VAs, cold callers, lead managers)
• Run weekly KPI meetings and track performance metrics
• Identify operational bottlenecks and implement solutions
• Act as the main operational point of contact for leadership
• Build and maintain SOPs for all repeatable processes
• Own and manage ClickUp (or similar tools) for task and workflow management
• Implement automation (Zapier, ClickUp, etc.) to improve efficiency
• Ensure scalable onboarding processes for new hires

Operations Manager, Marketing

Account Executive

• Handle a high volume of inbound and outbound calls, typically 75–100 calls per day
• Convert customer conversations into confirmed vehicle service appointments
• Meet or exceed KPIs related to conversion rates, upselling, cross-selling, and revenue performance
• Recommend additional repairs, maintenance services, and service upgrades based on customer needs
• Provide a high-quality, customer-first experience in every interaction
• Clearly communicate service options, timelines, and pricing information
• Use CRM tools to manage leads, schedule appointments, and document customer interactions accurately
• Coordinate with internal teams to ensure smooth handoffs and strong follow-through

Inside Sales Representative

• Own and maintain CRM data integrity, structure, and accuracy
• Standardize pipeline stages, lead tracking, and attribution logic
• Manage large datasets (10,000–50,000+ records), including cleaning and auditing
• Improve CRM workflows and automation to reduce manual work
• Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time
• Deliver weekly performance reports with insights and recommendations
• Own marketing attribution across all channels
• Proactively identify underperforming campaigns and optimize performance
• Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals)
• Manage and oversee a remote team (VAs, cold callers, lead managers)
• Act as the main operational point of contact for leadership
• Build and maintain SOPs for all repeatable processes

Operations Manager – Marketing

• Own and maintain CRM data integrity, structure, and accuracy
• Standardize pipeline stages, lead tracking, and attribution logic
• Manage large datasets (10,000–50,000+ records), including cleaning and auditing
• Improve CRM workflows and automation to reduce manual work
• Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time
• Deliver weekly performance reports with insights and recommendations
• Own marketing attribution across all channels
• Proactively identify underperforming campaigns and optimize performance
• Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals)
• Manage lead lists, segmentation, and CRM data flows
• Track campaign performance and continuously improving processes
• Manage and oversee a remote team (VAs, cold callers, lead managers)
• Run weekly KPI meetings and track performance metrics
• Identify operational bottlenecks and implement solutions
• Act as the main operational point of contact for leadership
• Support performance reviews and proactively address underperformance
• Build and maintain SOPs for all repeatable processes
• Own and manage ClickUp (or similar tools) for task and workflow management
• Implement automation (Zapier, ClickUp, etc.) to improve efficiency
• Ensure scalable onboarding processes for new hires

Operations Manager

Engineer

• Design, build, test, and maintain integrations involving Epic and adjacent healthcare systems
• Support interoperability initiatives using standards such as FHIR, HL7, APIs, and other relevant healthcare data exchange methods
• Collaborate with product, engineering, implementation, and customer teams to define technical requirements and deliver scalable solutions
• Troubleshoot production issues, analyze root causes, and implement long-term fixes
• Configure and optimize technical workflows tied to Epic-connected environments
• Support client implementations, upgrades, and technical onboarding activities
• Translate business and operational healthcare workflows into technical solutions
• Monitor integration performance, system reliability, and data quality across connected platforms
• Document technical architecture, workflows, support procedures, and implementation guidelines
• Partner with internal and external stakeholders to ensure compliant, secure, and efficient exchange of healthcare data
• Contribute to continuous improvement of engineering processes, support practices, and platform stability