Customer Experience Revenue Manager – Player-Coach

Entrepreneur Cooperative

Customer Experience Revenue Manager leading high-performing customer activation and revenue growth team in LATAM. Coaching sales processes while holding team accountable for performance metrics.

Posted 4/26/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 $2,500 - $3,300 per monthWebsite

About the role

Key responsibilities & impact

Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm
Run team meetings focused on activity, pipeline, revenue, and performance
Monitor outbound calls, email follow-ups, and CRM activity
Hold reps accountable to daily activity targets (including ~40 outbound calls/day)
Foster a competitive, positive, and performance-driven team environment
Manage incentives such as contests, SPIFs, and performance tracking
Coach reps on outbound calls, objection handling, follow-ups, and positioning
Review CRM activity, notes, and opportunities to identify coaching moments
Conduct role plays, call reviews, and ongoing performance coaching
Reinforce a proactive, consultative, revenue-focused sales approach
Manage a portfolio of high-value and strategic customer opportunities
Act as a closer on key deals and revenue expansion opportunities
Partner with customers to increase adoption of services and products
Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns)
Support enterprise-level accounts and high-growth customer segments
Ensure new customers are on board and successfully complete first orders
Identify inactive customers and drive reactivation strategies
Monitor customer behavior and proactively engage high-intent users
Build strong customer relationships focused on long-term growth
Act as a consultative partner helping customers choose the right marketing solutions
Guide customers on campaigns, product usage, and ordering strategies
Help reps become more consultative and value-driven in conversations
Ensure accurate CRM (Salesforce) logging of all activities and opportunities
Track performance against weekly and monthly goals
Maintain visibility on pipeline, revenue, and team performance
Improve scripts, workflows, and follow-up processes
Support onboarding and ramp-up of new team members
Provide coaching, role play, and process training
Reinforce CRM discipline and performance expectations

Requirements

What you’ll need

4+ years of experience in inside sales, customer success, account management, or revenue roles
Previous experience leading or coaching a team (player-coach or supervisor role)
Strong phone-based sales and customer communication skills
Experience managing activity targets and performance metrics
Ability to coach live sales/customer interactions
Experience with Salesforce or similar CRM systems
Strong organizational and follow-through skills
Fluent English (written and spoken)

Benefits

Comp & perks

Variable Compensation: ~$1,000 USD/month
Performance-based incentives tied to team results and revenue growth
Opportunity to lead and scale a high-impact team
Direct exposure to leadership and strategic decision-making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inside salescustomer successaccount managementrevenue rolescoachingperformance metricssales strategiesobjection handlingupsellingreactivation strategies

Soft Skills

leadershipcommunicationorganizational skillsperformance-drivenconsultative sellingrelationship buildingcoachingteam managementproactive engagementfollow-through