Enterprise Events Group

Senior Registration Manager

Enterprise Events Group

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $80,000 - $90,000 per year

Job Level

Senior

About the role

  • Manage and supervise the day to day operations of the registration process on specified projects
  • Administer project budgets on Registration-only projects within parameters specified by the client
  • Lead the registration group and act as main point of contact for attendees, clients, hotels and accommodations
  • Lead the registration group on-site ensuring all facets of registration run flawlessly
  • Work independently and as part of a management team to make decisions important to the success of the client’s events
  • Oversee the complete Registration process of programs to ensure flawless delivery and service
  • Manage all call center and registration staff per project
  • Work on mid-size - large events (approximately 500-5,000+ attendees)
  • Planning, developing, and executing registration program operations
  • Manage pre-program and on-site registration process
  • Manage program budget and overall program management for Registration Only projects
  • Manage data management for specific role and responsibility within a team dynamic
  • Manage and support all customer service efforts (phone/email communication)
  • Oversee hours against budget
  • Responsible for all program reporting, ensuring integrity and accuracy of data
  • Assign registration team roles and responsibilities and oversee registration team assignments
  • Create reports in primarily Microsoft Office
  • Manage vendor relationships- lead retrieval, mobile apps
  • Approve and oversee all registration collateral onsite
  • Evaluate process and recommend staffing and/or timeline adjustments
  • Train all on-site registration desk staff on database and registration procedures
  • Manage registration desk staff onsite
  • Participate in site inspections and any aspect of on-site program production as requested
  • Act as liaison between project team regarding all registration facets of a program
  • Support development of registration websites, forms and materials
  • Ensure communication from client is effectively disseminated to project team and attendees
  • Primary contact with hotel CSM and/or Rooms Manager, and outside vendors
  • Manage room block/establish initial hotel contact
  • Coordinate program phone number assignments and programming
  • Responsible for database customization and integrity of data
  • Coordinate with IS department to create program specific e-mail
  • Manage internal weekly registration meetings and report on program registration status
  • Assist in coordination and monitoring of mailings
  • Coordinate on-site equipment needs; perform on-site IS function as needed
  • Responsible for final rooms and registration billing reconciliation
  • Train internal team for any custom process for specific program
  • Support Registration Trainer for any specialized training with registration area or 3rd party registration system

Requirements

  • Experience of at least 4-6 years in a Registration role
  • Bachelor’s Degree
  • Experience with database systems
  • Microsoft Office Suite Knowledge (Word, Excel, PowerPoint, etc.)
  • Minimum 4 – 6 years of Registration event/program management experience
  • Preferred: Minimum 2 – 3 years of customer service experience
  • Preferred: Knowledge of hospitality operations
  • Preferred: Knowledge of mobile apps and /or event registration systems
  • Preferred: Knowledge of Registration process for corporate events