Enterprise Events Group

Manager

• Planning, developing, and executing registration program operations
• Lead on small, mid-size and/or large events (approximately 500-5,000+ attendees) and/or participate in larger programs as supporting team member
• Manage pre-program and on-site registration process
• Manage data management for specific role and responsibility within a team dynamic (depending on size of event) as needed
• Responsible for all program reporting, ensuring the integrity and accuracy of data
• Manage and support all customer service efforts (phone/email communication)
• Constantly evaluate process and progress of assigned programs and recommend staffing and/or timeline adjustments
• Manage and train registration desk staff onsite
• Participate in site inspections (as needed)
• Act as liaison between project team regarding all registration facets of a program
• Support development of registration websites, forms and materials in conjunction with Operations, Air and Web Development/Platform
• Ensure that all communication received from client is effectively disseminated to the project team as well as attendees
• Primary contact with hotel CSM and/or Rooms Manager, and outside vendors (for air and registration specific needs and out-sourced air and registration services)
• Manage room block through final billing/establish initial hotel contact
• Manage internal weekly registration meetings
• Participate in any aspect of on-site program production that may be requested
• Train internal team for any custom process for specific program (ie; Passkey, 3rd party registration system, virtual, etc.)

Registration Manager

Account Manager

• Managing specific, assigned accounts within the company requiring advanced Registration components
• Full management of all Registration responsibilities
• Client management and conducting difficult conversations/communication
• Ownership of onsite management including flow, execution, desk layout, staffing, and escalation

Registration Account Manager

Events

• Own overall day-to-day relationship with assigned clients for all event technology product technical requirements
• Establish a trusted/strategic advisor relationship with each assigned client
• Build events in assigned vendor platforms
• Work to identify and/or develop upsell opportunities during the sales cycle
• Advocate customer needs/issues cross-departmentally
• Participate in team meetings; providing client updates on development and production problems

Event Technology Lead

• Manage and supervise the day to day operations of the registration process on specified projects
• Administer project budgets on Registration-only projects
• Lead the registration group and act as main point of contact for attendees, clients, hotels, and internal team managers
• Ensure all facets of registration run flawlessly on-site
• Communicate expertly with team members and make decisions for successful events
• Oversee complete Registration process of programs for flawless delivery and service
• Manage pre-program and on-site registration process
• Manage data management within a team dynamic based on event size
• Manage vendor relationships and approve registration collateral onsite
• Train on-site registration desk staff on database and registration procedures

Registration Manager

Registration Account Manager

Event Technology Lead

Senior Registration Manager