Enterprise Events Group

Manager

• Manage and supervise the day to day operations of the registration process on specified projects
• Administer project budgets on Registration-only projects within parameters specified by the client
• Lead the registration group and act as main point of contact for attendees, clients, hotels and accommodations
• Lead the registration group on-site ensuring all facets of registration run flawlessly
• Work independently and as part of a management team to make decisions important to the success of the client’s events
• Oversee the complete Registration process of programs to ensure flawless delivery and service
• Manage all call center and registration staff per project
• Work on mid-size - large events (approximately 500-5,000+ attendees)
• Planning, developing, and executing registration program operations
• Manage pre-program and on-site registration process
• Manage program budget and overall program management for Registration Only projects
• Manage data management for specific role and responsibility within a team dynamic
• Manage and support all customer service efforts (phone/email communication)
• Oversee hours against budget
• Responsible for all program reporting, ensuring integrity and accuracy of data
• Assign registration team roles and responsibilities and oversee registration team assignments
• Create reports in primarily Microsoft Office
• Manage vendor relationships- lead retrieval, mobile apps
• Approve and oversee all registration collateral onsite
• Evaluate process and recommend staffing and/or timeline adjustments
• Train all on-site registration desk staff on database and registration procedures
• Manage registration desk staff onsite
• Participate in site inspections and any aspect of on-site program production as requested
• Act as liaison between project team regarding all registration facets of a program
• Support development of registration websites, forms and materials
• Ensure communication from client is effectively disseminated to project team and attendees
• Primary contact with hotel CSM and/or Rooms Manager, and outside vendors
• Manage room block/establish initial hotel contact
• Coordinate program phone number assignments and programming
• Responsible for database customization and integrity of data
• Coordinate with IS department to create program specific e-mail
• Manage internal weekly registration meetings and report on program registration status
• Assist in coordination and monitoring of mailings
• Coordinate on-site equipment needs; perform on-site IS function as needed
• Responsible for final rooms and registration billing reconciliation
• Train internal team for any custom process for specific program
• Support Registration Trainer for any specialized training with registration area or 3rd party registration system

Senior Registration Manager

Events

• Assume total responsibility and ownership in leading the planning and execution of all assigned events.
• Coordinate event management across all Departments, including Registration, Platform, Sponsorship, IS, Air, and Finance.
• Manage event budget, invoicing, schedules of payments and cost savings report.
• Oversee overall program agenda, ensuring communication across all internal and external teams.
• Oversee and manage event project plan/timeline.
• Lead and participate in client and internal meetings, including regular status meetings, pre-program walkthroughs, onsite meetings, and post-program debriefs.
• Drive client and internal team deliverables to meet timeline milestones.
• Manage all aspects of venue coordination, including meeting space allocation, meeting room set-up, diagrams, food & beverage, electrical, internet.
• Manage DMC and outside vendors, including Audio Visual, Production, Entertainment, IT/Internet, Photographer, Printer, Security, Shipping, Translation, Transportation.
• Coordinate content, graphic development and production of all program collateral (i.e. agenda, conference guide, program of events, etc.) and signage.
• Develop budgets, coordinate itineraries, and lead site inspections.

Senior Registration Manager

Event Manager