IMPaCT Care

Customer Success Manager

IMPaCT Care

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $95,000 per year

About the role

  • Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders.
  • Maintain real-time, accurate documentation in Salesforce and Asana.
  • Act as the central point of alignment between internal teams (Product, Tech, WFD, DCT).
  • Identify risks early and flag them appropriately before they become blockers.
  • Communicate the tradeoffs while preparing customers for risks, delays, or necessary tradeoffs.

Requirements

  • 3+ years in CSM/account management, preferably at a health tech startup or SaaS company.
  • Familiarity with basics of U.S. health care.
  • Proven ability to manage concurrent projects with zero dropped balls.
  • Summarize discussions into 1-pagers that executives love.
  • Navigate healthcare stakeholders (Healthcare systems, CBOs, payers).
  • Tech stack proficiency: Google suite, CRM (Salesforce), Zoom, Asana, LMS platforms.
  • Bachelor’s degree.
  • Travel: 1-2x/quarter for IMPaCT team retreats and customer onsite visits.
Benefits
  • Competitive compensation
  • Equity grants
  • Comprehensive benefits
  • Opportunities for team-building and fun
  • Work from home
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdocumentationrisk managementaccount managementcustomer success managementproject planningstakeholder management
Soft Skills
communicationorganizational skillsproblem-solvingnegotiationadaptability
Certifications
Bachelor's degree