IMPaCT Care

Customer Success Manager

IMPaCT Care

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.
  • What You’ll Do: Project & Relationship Excellence: Do what you say you will: Delight your customers by keeping your commitments and proactively communicating when deliverables are at risk or behind schedule. Document like a pro: Capture meeting notes with laser focus, highlighting decisions/actions (e.g., Per 6/15 discussion, Sunbelt will pilot new workflows by Q3). Communicate with polish: Deliver succinct, actionable updates (e.g., quarterly business review decks, risk mitigation plans).
  • Customer Success Management: Co-manage a portfolio of 10-15 healthcare customers, ensuring retention and contract expansion through tight execution and relationship management. Support end-to-end CHW program launches, implementation, and ongoing success, coordinating across stakeholders to ensure successful execution and achievement of customer goals. Own and streamline the Tech Review process by collaborating with IT and customer stakeholders to assess technical needs, align on compliance requirements, and establish clear timelines and success metrics—ensuring frictionless platform adoption and scalability.

Requirements

  • 3+ years in CSM/account management, preferably at a health tech startup or SaaS company.
  • Familiarity with basics of U.S. health care.
  • Proven ability to: Manage concurrent projects with zero dropped balls.
  • Summarize discussions into 1-pagers that executives love.
  • Navigate healthcare stakeholders (Healthcare systems, CBOs, payers)
  • Tech stack proficiency: Google suite, CRM (Salesforce), Zoom, Asana, LMS platforms.
  • Bachelor’s degree (MBA or MPH a plus).
  • Travel: 1-2x/quarter for IMPaCT team retreats and customer onsite visits.
  • One of our core values is to create a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas.
  • We are committed to an inclusive and diverse workplace.