Customer Success Manager

IMPaCT Care

Customer Success Manager at IMPaCT Care responsible for managing healthcare customer relationships and project implementations to address health inequity. Utilizing SaaS tools and collaborating with internal teams for operational excellence.

Posted 8/22/2025full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders.
Maintain real-time, accurate documentation in Salesforce and Asana.
Act as the central point of alignment between internal teams (Product, Tech, WFD, DCT).
Identify risks early and flag them appropriately before they become blockers.
Communicate the tradeoffs while preparing customers for risks, delays, or necessary tradeoffs.

Requirements

What you’ll need

3+ years in CSM/account management, preferably at a health tech startup or SaaS company.
Familiarity with basics of U.S. health care.
Proven ability to manage concurrent projects with zero dropped balls.
Summarize discussions into 1-pagers that executives love.
Navigate healthcare stakeholders (Healthcare systems, CBOs, payers).
Tech stack proficiency: Google suite, CRM (Salesforce), Zoom, Asana, LMS platforms.
Bachelor’s degree.
Travel: 1-2x/quarter for IMPaCT team retreats and customer onsite visits.

Benefits

Comp & perks

Competitive compensation
Equity grants
Comprehensive benefits
Opportunities for team-building and fun
Work from home

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdocumentationrisk managementaccount managementcustomer success managementproject planningstakeholder management

Soft Skills

communicationorganizational skillsproblem-solvingnegotiationadaptability

Certifications

Bachelor's degree