IMPaCT Care

Chief Technology Officer

• Oversee a team of 15 engineers who build and support the IMPaCT software application
• Prioritize, refine, and execute on our technical backlog
• Deliver high quality software and maintain/extend the tooling that tests, monitors, and scales our systems
• Serve as the primary on-shore production engineer
• Lead a small team of security and IT professionals to maintain strong security stance
• Guide tech strategy (including AI adoption) with a balance of innovation and fiscal responsibility

Head of Technology

Engineering Manager

• Oversee a team of 15 engineers who build and support the IMPaCT software application
• Prioritize, refine, and - most importantly - execute on our technical backlog
• Ensure that we deliver high quality software and maintain/extend the tooling that tests, monitors, and scales our systems
• Serve as the primary on-shore production engineer
• Lead a small team of security and IT professionals to maintain IMPaCT’s strong security stance
• Lead execution of our EHR interoperability
• Work across the company to be the voice of IMPaCT’s technology
• Guide tech strategy (including AI adoption) with a balance of innovation and fiscal responsibility

VP of Engineering

People Operations

• Help lay the infrastructure (HRIS, handbooks, onboarding, performance management) to support rapid headcount growth over the next five years
• Turn HR processes (e.g., hiring, onboarding, performance reviews) into auditable scalable systems, each with their own KPIs
• Team with hiring managers to quickly source and screen amazing new hires
• Help to ensure that IMPaCT culture can be scaled as we rapidly grow
• Work with supervisors to manage a rapidly growing workforce, which includes a mix of corporate employees and frontline CHWs

Vice President of People

Human Resources

• Help lay the infrastructure (HRIS, handbooks, onboarding, performance management) to support rapid headcount growth over the next five years
• Turn HR processes (e.g., hiring, onboarding, performance reviews) into auditable scalable systems, each with their own KPIs
• Team with hiring managers to quickly source and screen amazing new hires
• Helps to ensure that IMPaCT culture can be scaled (i.e. through rituals like a company retreat) as we rapidly grow
• Work with supervisors to manage a rapidly growing workforce, which includes a mix of corporate employees and frontline CHWs working in homes and communities

Vice President, Human Resources

Business Intelligence Developer

• Own the Standard Reporting Suite: Collaborate with data scientists and developers to design, refine, and conduct rigorous quality assurance on all 'off-the-shelf' reports
• Drive Business Intelligence (BI): Leverage Excel, Power BI, and Tableau to extract, clean, analyze, and visualize data, delivering critical, actionable insights during customer-facing meetings
• Establish a Custom Reporting Strategy: Partner with customer-facing teams to translate complex business and clinical questions into technical requirements, and design and govern a scalable system for the creation and organization of custom reports
• Support Data Operations & Reliability: Triage customer-reported issues using Datadog logs, metrics, and traces; diagnose data issues versus product defects, collaborating with engineering on resolution, and contribute to root cause analysis and recurring issue prevention

Business Intelligence Engineer

Manager

• Lead and support a team of 5-7 CHWs, coaching them to deliver excellent client care
• Partner with local community organizations to recruit talented CHWs
• Analyze performance data and reports to monitor team progress and drive results
• Integrate CHWs with care teams in clinics and hospitals
• Collaborate with community organizations to connect clients with essential resources
• Use data to achieve program goals and continuously improve systems

Community Health Worker Services Manager

Analytics Engineer

• Own and evolve our analytics, BI, and reporting capabilities while also supporting the operational systems that generate and validate our product data
• Own the Standard Reporting Suite: Collaborate with data scientists and developers to design, refine, and conduct rigorous quality assurance on all 'off-the-shelf' reports
• Drive Business Intelligence (BI): Leverage Excel, Power BI, and Tableau to extract, clean, analyze, and visualize data, delivering critical, actionable insights during customer-facing meetings
• Establish a Custom Reporting Strategy: Partner with customer-facing teams to translate complex business and clinical questions into technical requirements, and design and govern a scalable system for the creation and organization of custom reports
• Support Data Operations & Reliability: Triage customer-reported issues using Datadog logs, metrics, and traces; diagnose data issues versus product defects, collaborating with engineering on resolution, and contribute to root cause analysis and recurring issue prevention

Senior Analytics Engineer

Community Health Manager

Director

• Build and lead the flagship IMPaCT Community Health Worker (CHW) program in Baltimore and Prince George’s County, Maryland
• Grow your team by partnering with community-based organizations to recruit and hire caring, trustworthy CHWs and administrative staff
• Oversee day-to-day programmatic and personnel operations
• Integrate CHWs into community and clinical settings and ensure high-quality patient support
• Deliver and report high performance on quality outcomes and program satisfaction