IMPaCT Care

Product Manager

• Own and evolve the product roadmap: keep roadmap items clearly scoped and appropriately prioritized, and ensure timelines reflect what’s realistically achievable given current development capacity
• Drive the vision and execution for new AI product capabilities that enhance the efficacy of CHWs and CHW program leaders
• Own the framework through which we will evaluate not just the ROI, but how we will approach it as another lever to eradicate the systemic biases that are at the root of many clients’ challenges
• Maintain a regular cadence with the CEO and Head of Technology to stay aligned on priorities, progress, and team operations
• Define the problem before the solution: scope new features by synthesizing end-user feedback, institutional customer requests, and internal strategic priorities
• Bring market research and external design inspiration to the design process
• Drive the requirements process: identify the decisions that need to be made as a feature moves from concept to detailed scope, partner with design to develop and evaluate concepts, review requirements drafted by your team, and walk engineering through them before development begins
• Manage and develop a product team
• Maintain help center documentation and release notes, ensuring customers and internal teams always know what’s changed and why
• Be the connective tissue between institutional customers, end-users (CHWs), internal account teams, and engineering, translating questions, requests, and feedback in both directions
• Help account teams and leadership navigate trade-offs when timelines shift, balancing customer needs, engineering capacity, and business priorities

VP of Product

General

• Build trust through consistent presence and culturally aligned, empathetic communication
• Identify and address barriers to care: food insecurity, transportation, housing, and more
• Connect patients to care teams and community resources; follow up to ensure needs are met
• Document all client interactions, needs, assessments, and outcomes in the EPIC EMR system
• Complete SDOH screenings and update care plans in a timely manner
• Participate in integrated care huddles and collaborate with clinical teams
• Use performance data and feedback to actively refine your approach and improve client outcomes

VP of Product

Community Health Worker