IMPaCT Care

Customer Success Manager

• Build structured project plans that work backward from goals, tracking all deliverables, owners, and timelines across stakeholders.
• Maintain real-time, accurate documentation in Salesforce and Asana.
• Act as the central point of alignment between internal teams (Product, Tech, WFD, DCT).
• Identify risks early and flag them appropriately before they become blockers.
• Communicate the tradeoffs while preparing customers for risks, delays, or necessary tradeoffs.

Director

• lead the end-to-end journey of building, launching, and scaling customer Community Health Worker (CHW) programs
• serve as the primary architect and account owner, translating complex visions into high-impact operational realities
• lead meetings with senior executives, building trust quickly, adapting in real-time, and communicating clearly and with purpose to drive difficult decisions
• translate customer vision into clear program designs including workflows, roles, metrics, and benchmarks
• lead a matrixed team across workforce development, tech, and product to deliver CHW infrastructure that meets customer needs
• use data and quantitative fluency to assess performance, regularly validating quality beneath the surface to identify root causes

Customer Success Manager

Director of Clinical Strategy