Enterprise Community Partners

Community Manager

• Serve as liaison between RS leadership with the Finance division to develop, monitor, and execute annual budgets for resident services programs and initiatives.
• Create and maintain monthly spending plans that align with organizational goals and funding requirements.
• Track both program funds and property-level funding and spending to appropriately account for revenues and expenses across all funding sources (property level, grants, solar earnings etc.).
• Conduct regular budget analysis and provide recommendations for resource optimization.
• In collaboration with Finance Division, prepare reports for leadership, board members, and external stakeholders.
• Ensure compliance with all financial policies, procedures, and regulatory requirements.
• Manage transition of responsibility for resident transportation services from Property Operations to resident services.
• Supervise drivers and oversee transportation-related budget.
• Contribute to grant application preparation and oversee award administration and compliance reporting.
• Take primary responsibility for financial tracking and reporting for all grant-funded activities.
• Monitor grant expenditures and deliverables to ensure adherence to funder requirements and timelines.
• Facilitate contracting process on behalf of resident services in partnership with ECP shared services, track process, execution of contracts with service providers, vendors, and community partners.
• Identify opportunities to enhance quality and optimize delivery service.
• Coordinate contract renewals, amendments, and performance evaluations.
• Maintain detailed records of all funding sources and contractual obligations.
• Process and track program-related expenses, ensuring accurate documentation and timely reporting.
• Develop and implement systems for expense tracking and reimbursement processes.
• Provide guidance, training, and support to program staff to optimize resource utilization.
• Develop and manage a comprehensive training calendar for staff and community partners.
• Identify capacity building needs and coordinate professional development opportunities.
• Facilitate workshops and training sessions on financial management, compliance, and best practices.
• Build and maintain relationships with training providers and educational institutions.
• Create and update training materials and resources.
• Develops, creates and updates partnership criteria, contracting and partner accountability processes, and measurement.
• Codifies partnership definitions, selection criteria, tiers; ensures strong partnership processes are created and enforced across the division.
• Identifies and implements partnership infrastructure improvements (enforces existing scopes, evaluates partner performance and updates/ right-sized contracts).
• Collaborate with Legal to create/adapt agreed-upon contract templates.
• Supports Director-level peers to develop action plans for underperforming partners, establishes and identifies partnership needs.
• Oversees grant and partnership reporting, as necessary.
• Provide technical assistance and capacity building support to community partner organizations.
• Collaborate with external partners to leverage resources and maximize program impact.
• Facilitate networking and knowledge-sharing opportunities among community partners.
• Collaborate with program staff and Human Resources to draft position descriptions, with eye toward parity and attracting talent.
• Facilitate cross divisional collaboration and communication.
• Provide project management support as needed to facilitate execution of strategic priorities.
• Works across portfolio to implement resident needs assessments, partner needs, partnership tools and feedback.
• Manage various projects and other duties as assigned.

Director of Administration, Community Impact and Resident Services

Director

• Independently manage key investor relationships, with a focus on existing proprietary-investor funds
• Provide support to Managing Director, Investor Relations on high volume investor relationships
• Communicate frequently with investors to understand changing investment needs and deal pricing requirements
• Develop understanding of investor specific goals, processes, and underwriting standards
• Identify projects that meet investor criteria in collaboration with the Origination/Acquisitions team
• Serve as lead on scheduling and arranging annual investor due diligence and portfolio reviews
• Prepare, review, and coordinate project summary information in investor-required format
• Manage investor pipeline reports and property template data
• Coordinate with project Underwriters and/or Originators to respond to investors’ property-related questions and requests
• Ensure timelines for diligence and closing to achieve alignment between internal and external expectations
• Assist with the management of investor due diligence and review of partnership agreement terms
• Recommend and implement process improvements

Sr. Director, Investor Relations

Program Manager

• Support programs across Enterprise by responding to requests for data advisory and analysis services in a timely and professional manner.
• Engage in the full life cycle of Enterprise’s evaluation and impact assessment projects, especially those tasks that relate to data collection and analysis, documentation, and presentation of findings.
• With support from senior staff, implement mixed-methods evaluation approaches, including context-setting analysis of community conditions, identification of relevant quantitative metrics and data collection strategies, and analysis and synthesis of quantitative and qualitative data.
• Develop data visualizations, maps, interactive dashboards, and written reports that effectively communicate findings to a variety of internal and external stakeholders.
• Increase and maintain the accuracy and efficiency of data analysis work through data cleaning, code development, and QA.
• Create and maintain proper documentation for key processes.
• Build strong, trust-based relationships across teams and at all levels of the organization, and with external clients and stakeholders.

Program Manager – Impact & Evaluation

• Lead the development and implementation of Enterprise’s Land Use, Zoning and Supply policy agenda with a primary focus on state and local policy.
• Design, launch, lead and convene Enterprise’s land use forum/s of elected and government officials.
• Develop participation criteria, recruit jurisdictions and form a community of practice.
• Organize virtual and in-person events including agenda, travel and logistics.
• Moderate discussions with state and local elected and government officials.
• Provide technical assistance in policy, strategy, and research support.
• Research policies, programs, incentives and regulations promoting affordable housing.
• Identify and disseminate best practices in the form of blogs, white papers, and other briefs.
• Encourage best practices and advance legislation on policies to increase housing supply and access.

Director of State and Local Policy – Land Use, Supply

• Design and oversee a robust technical assistance program, focused on USDA 515
• Provide technical assistance and capacity building resources for the development and preservation of rural housing
• Work with developers, lenders, appraisers, state agencies and other stakeholders as needed to support project development and preservation
• Deliver training and information to for-profit, nonprofit organizations, PHA’s, government entities, local communities and others to enhance their capacity to respond to their housing needs
• Collaborate with market staff to deploy programming as relevant to rural communities
• Lead and Implement Rural Rental Housing Preservation Academy programming with team members
• Represent Enterprise at external meetings and conferences
• Support or lead other programmatic activities of the Tribal Nations and Rural Market as identified by the Senior Director

Director, Rural Housing

• Oversee, manage and guide our growing portfolio of rental assistance-related work, including taking steps to grow Enterprise’s expertise in this space
• Lead program execution with an eye towards meeting all programmatic goals and funder deliverables
• Lead the market assessment process across multiple Enterprise teams throughout Y1 (planning year) to better understand the local rental assistance landscape and policy environment in Enterprise’s markets
• Leverage market assessments to identify potential impact of our core program strategies (capital, TA, state and local policy)
• Work in partnership with the federal policy team and market teams to develop and advance policy strategies at the federal, state and local levels
• Manage program budgets inclusive of resource allocation and disbursements
• Partner with Enterprise’s Resource Development and Communications group to identify and raise funds to scale the core components of the program
• Prepare fundraising progress and activity reports as required by internal customers and funders
• Manage relationships with a range of partners, both internal and external, including other Enterprise departments, affordable housing developers and owners, community-based organizations, public sector agencies, and private funding organizations
• Coordinate with national Enterprise colleagues to pursue media and communications opportunities to disseminate programmatic findings
• Work in collaboration with the Impact and Evaluation team to build a program impact framework to evaluate and assess its progress
• Manage the performance of the program through goal setting, ongoing assessment, reporting and communication

Director, Rental Assistance

• Support the Senior Directors of the Upward Mobility team on program design and execution, partnership development, project management, and team building
• Support the provision of technical assistance/capacity-building to housing providers and cross-sector partnerships seeking to advance economic mobility through housing strategies
• Support the launch of rental assistance program, including partnership development, market assessments, strategy/program design, and early implementation
• Support cross-sector collaboration, community-driven processes, quantitative and qualitative data analysis, strategy design and implementation, capital deployment, and policy development
• Prepare content for and facilitate participatory meetings, capturing takeaways and working with stakeholders to ensure follow-up
• Monitor progress and achievements of programmatic work across teams, support the tracking and reporting of results and outcomes, troubleshoot emerging issues, and provide additional support or capacity as needed
• Position may be located in either our Washington, DC or San Francisco, CA office, and will report to a Senior Director of Upward Mobility
• Travel will be required

• Work on a range of projects including affordable housing and comprehensive housing strategies, policy and program design engagements, and technical assistance/capacity building initiatives for community development organizations and local jurisdictions
• Serve as lead researcher on project teams (~70% of time): analysis of large data sets for community profiles/housing needs assessments, demographic & market analyses and projections, housing inventories
• Increase/maintain accuracy and efficiency of team data analysis through data cleaning, code development, quality assurance, and process/methods documentation
• Prepare for and support interviews and synthesize findings; conduct qualitative research such as interviews and focus groups
• Research housing policies, tools, and programs and prepare detailed analyses and case studies
• Provide project management leadership/support including subcontractor management
• Support creation of deliverables including housing plans, issue-specific studies, policy briefing documents, trainings, interactive dashboards, and engagement materials
• Create and deliver presentations to clients and stakeholders (elected officials, residents, community partners)
• Support client and stakeholder meetings (facilitation, coordination, recordkeeping)
• Support design and implementation of inclusive community and stakeholder engagement strategies
• Invest in professional development and actively participate in internal meetings and in-person retreats
• Support business development efforts and inform development of internal processes and systems
• Report to a director within the Housing Practice Area and collaborate with colleagues across practice areas

Program Manager, Housing Solutions

Compliance

• Protect Enterprise's financial and legal interests by ensuring regulatory compliance during new construction and re-syndication.
• Communicate and implement Enterprise Residential and agency policies/procedures at site level.
• Train property managers and leasing staff on eligibility, income verification, and documentation standards.
• Oversee tenant file processing and approval during initial lease-up and conduct pre-occupancy audits.
• Manage re-syndication transitions, resident eligibility, and recertification coordination with legal and finance teams.
• Maintain accurate records, submit required reports, and track critical compliance deadlines.
• Stay current on federal, state, and local affordable housing regulations and interpret multi-program rules (LIHTC, HOME, PBV, RAD).
• Provide guidance on regulatory impacts to leasing and operations.
• Supervise compliance staff and spend significant time visiting properties in the market areas.

Senior Manager, Compliance – New Construction & Re-syndication

Manager

• The primary function of the Resident Services, Sr. Manager is to manage the programs and services offered to residents and surrounding community members of ECD owned and operated apartment communities.
• The Resident Services, Sr. Manager facilitates the development of a robust and engaged community of residents, volunteers, interns, property management staff, partners, and community members who inform and support offered programming and services.
• The Resident Services, Sr. Manager’s role is to make partner resources and programming available and accessible to the community and the residents.
• These combined offerings should meet the needs of residents of all ages and improve their ability to invest in their community’s sustainability.
• The Resident Services, Sr. Manager is responsible for managing multiple budgets, planning events, working with local partners to provide community services, and performing a variety of other tasks.
• Creativity, flexibility, resourcefulness, and the ability to both collaborate and work independently are critical success factors for this role.
• The Resident Services, Sr. Manager reports to the Director, Resident Services Experience. Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
• In conjunction with assigned on-site property leadership, responsible for managing partnerships and program delivery across an assigned portfolio of communities that support ECD’s core baseline service categories and impact areas as integrated to the resident services programs selected for implementation.
• Support strategic resident services goals by gathering services and operations data, entering and evaluating data in support of the implementation of the community programming as developed by the Resident Services Programs & Strategy Team.
• Work with the Associate Director, Resident Services and onsite teams to choose a course of action when adjustments are needed, define new objectives, and evaluate outcomes.
• Develop positive, professional working relationships with the residents, the property management staff, partner organizations and service contractors.
• Develop work plans and manage community level budgets for multiple programs and properties to include timely processing of invoices.
• Additionally, responsible for professional, timely and high-integrity reporting on operations.
• Select, develop, and maintain referral partnerships with local community resources.
• Identify, vet and onboard local community resources and support regional partnership activation.
• In collaboration with the Volunteer Engagement Manager, supervise volunteers as needed.
• Maintain consistent communication with property management and work closely with department colleagues.
• Support the property management team in organizing resident engagement activities such as Resident Voices community meetings.
• Maintain quality programs and services by ensuring quality and customer service standards outlined in the Policies & Procedures manual as directed by the Governance and Programming Committees.
• Implement and monitor compliance with Enterprise Residential policies and procedures and external regulatory requirements; ensure solid understanding of Enterprise Residential’s operational and human resources policies and procedures.
• Manage program participant enrollment and ensure collection and capture of performance community impact data and timely enter all documentation into the appropriate database or software portal.
• Responsible for the distribution of information to residents regarding community programs and partner services as supported by the property management staff.
• Support grant making process in alignment with policies elevating grant and other funding opportunities to the Program & Strategy team.
• Partner with property managers to support residents during crisis management and special circumstances such as fires, floods, hoarding, acute domestic violence, elder abuse, aging in place, bullying, etc.
• Serve as the conduit to local partners and community resources in such cases.
• Achieve high visibility within assigned communities by making regular site visits and attendance at events.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and benchmarking state-of-the-art practices.
• In collaboration with Operations or Housing Stability Staff, provide support and resources to residents.
• As needed, supervise grant funded staff members.
• Other duties as assigned.