Customer Care Representative – SHP Operations
Sharp HealthCare
Revenue Support Specialist
Enlitic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage CRM (Zoho) and support sales with contracts, quotes, and dashboards
- Collaborate closely with Finance to ensure smooth invoicing, collections, and reporting
- Internal Management of Contracts including EULAs, Reseller Agreements, BAAs, and SOWs
- Prepare and distribute customer invoices accurately and on schedule
- Manage payment collections and monitor outstanding receivables
- Maintain and oversee payment schedules
- Process daily cash receipt journals and ensure timely posting
- Manage ACH payment processes
- Record customer payments accurately and reconcile discrepancies as needed
- Assist with the preparation of financial reports and schedules
- Support month and year-end close processes, including account reconciliations and journal entries
- Provide assistance with tax issues, including contacting agencies to resolve matters
- Assist with day-to-day financial transactions to ensure accuracy and compliance
- Serve as backup for payroll processing
- Participate in various financial and operational projects as assigned
Requirements
- 3+ years of experience in CRM Administration preferably ZOHO
- 1-2 years’ experience working with commercial sales and service organizations
- BS or BA in Computer Science, Business, or related discipline, or equivalent professional experience
- Self-motivated with the ability to both take direction and work independently with minimal supervision
- Attention to detail and experience with multitasking and prioritizing to deliver impact in a fast-paced environment
- Strong desire to take initiative; you thrive on change and are comfortable with ambiguity and pivots in the short/long term strategic initiative
- Proven ability to work cross-functionally by building relationships and influencing others
- Experience with customer contract administration
- Excellent communication, organizational, and time-management skills
- Practice in all requirements of § EN ISO 13485:2016
- Comply with applicable regulatory requirements (including but not limited to MDSAP participating countries and CE Marking).
Benefits
- Health, vision, and dental insurance
- Company paid Short Term Disability
- Company paid Long Term Disability
- Company paid employee Life Insurance
- Up to 6% 401k match
- Unlimited Paid Vacation
- $150 a month health and fitness stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM AdministrationZohofinancial reportingcontract administrationaccount reconciliationsjournal entriesACH payment processespayment collectionsinvoicingtax compliance
Soft skills
self-motivatedattention to detailmultitaskingprioritizationinitiativeadaptabilitycross-functional collaborationrelationship buildinginfluencingcommunication
Certifications
BS in Computer ScienceBA in BusinessEN ISO 13485:2016 compliance
