Customer Support Specialist II
Abbott
Customer Service Representative
PMBC LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Massachusetts, Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $24 per hour
Job Level
Junior
About the role
- Deliver excellent service and assistance to our valued patients
- Handle high volumes of inbound/outbound calls for scheduling and customer service
- Schedule patient sleep studies
- Verify order type and all financial notes prior to scheduling patients
- Ensure all appointments are added to the internal schedule
- Provide patients with consultation information for Sleep Medicine Specialist if consult has been ordered in conjunction with sleep testing
- Inform patient of financial responsibility including co-pays, deductibles, and fees around missed appointments without cancellation
- Update intake status workflow as needed
- Ensure patient questions or requests are followed through on and given to the appropriate team members
Requirements
- HS, GED or equivalent required
- Working knowledge of Spanish language is required
- 1 to 3 years’ experience in customer service, administration, reception preferred
- Experience in medical office or DME preferred
- Must be able to work in fast-paced environment with a drive to exceed patient expectations
- Must have the ability to prioritize and adapt to varying workload
Benefits
- Medical
- Dental
- Vision
- Sick
- Holiday & Vacation time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
schedulingcustomer serviceadministrationmedical office experienceDME experience
Soft skills
excellent servicecommunicationprioritizationadaptabilityability to work in fast-paced environment
Certifications
HS diplomaGED
