Customer Service Associate
Fiserv
Customer Support Specialist II
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • Hawaii • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $53 per hour
Job Level
Mid-LevelSenior
About the role
- Provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance
- Efficiently address customer needs by partnering with sales, marketing, and compliance guidelines
- Represent the Abbott Diagnostic Division, providing on-site support to customers
- Troubleshoot and resolve complaints on complex instruments
- Maintain accurate documentation of complaint resolution
- Schedule and complete routine preventive maintenance and installations
Requirements
- Bachelor’s degree or equivalent relevant experience required
- Practical experience in interfacing with customers
- Troubleshooting/problem-solving skills
- Ability to succeed in team situations and excel independently
- Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting)
Benefits
- Career development with an international company
- Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
- Excellent retirement savings plan with a high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit - an affordable path to getting a bachelor’s degree
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportinstallationpreventive maintenancetroubleshootingproblem-solving
Soft skills
customer serviceteamworkindependencecommunication
Certifications
Bachelor’s degree
