Customer Service Representative – Insurance
AAA
Customer Service Associate
Fiserv
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction.
- Provide great experience for clients through active listening, effective communication, and insightful problem-solving.
- Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries.
- Utilize the customer relationship management system to ensure up-to-date and reliable client records.
Requirements
- 1+ years of experience in a call center or customer service environment.
- High school diploma or equivalent.
- Previous remote customer service experience.
- Demonstrated stable job tenure of one year or more in each position.
- Experience in a customer-facing call center environment, preferably with merchants or financial institutions.
- Proven experience using customer service software, CRM systems, and relevant technologies.
- This role requires the following internet speed requirements: Ping less than 50 ms, download greater than 25.0 Mbps, upload greater than 10.0 Mbps.
- You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.
- In order to be considered, you must be legally authorized to work in the U.S. without the need for sponsorship, now or in the future.
Benefits
- Maintain a healthy work-life balance with generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for various rewards.
- Prioritize your health with multiple medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceproblem-solvingactive listeningCRM systemscustomer service softwareaccount verificationinquiry resolutionremote customer serviceinternet speed requirements
Soft skills
effective communicationinsightful problem-solving
Certifications
high school diploma
