Customer Support

• Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction.
• Provide great experience for clients through active listening, effective communication, and insightful problem-solving.
• Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries.
• Utilize the customer relationship management system to ensure up-to-date and reliable client records.

Customer Service Associate

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Advanced Application Support Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing