Customer Service Representative
TerminixSIS India
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships
- Provide a high-quality service experience that generates creative lead and direct selling opportunities
- Answers predominately routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships
- Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
- Offers Home Inspection leads to all customers that qualify
- Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
- Cultivates and maintains ongoing customer relationships
- Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
- Communicates with branch personnel to resolve service and scheduling issues
- Initiates outbound customer service calls for various campaigns
- Handles incoming calls from technicians to provide support
Requirements
- 1-2 years of customer service experience preferred
- 1-2 years of phone sales experience preferred
- Ability to use a computer
- Basic knowledge of Microsoft Word, Excel, and Windows
- Ability to type 25 wpm preferred
- Good verbal, written, and interpersonal communication skills
- Ability to overcome objections and problem solve
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Must be dependable and consistently punctual for all scheduled shifts
- A private home office/workspace suitable for working remotely during scheduled shift
- Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
- Child / dependent care as necessary during the hours of scheduled shift
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Professional and Personal Growth
- Tuition Reimbursement benefits (for FT Colleagues)
- Training and development programs available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicephone salesMicrosoft WordMicrosoft ExcelWindowstypingtroubleshootinginformation gatheringlead generationsales closing
Soft skills
verbal communicationwritten communicationinterpersonal communicationproblem solvingdependabilitypunctualityobjection handlingrelationship buildingadaptabilitytime management