Minted

Seasonal Customer Service Representative

Minted

full-time

Posted on:

Location Type: Remote

Location: Remote • Minnesota • 🇺🇸 United States

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Salary

💰 $16 - $18 per hour

Job Level

Junior

About the role

  • Provide excellent customer service through various channels, including live chats, emails, and phone calls
  • Address customer inquiries, concerns, and issues promptly and professionally
  • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
  • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  • Use support tools & training including our knowledge base to provide a seamless customer experience
  • Identify opportunities for improving the customer experience and share those with Customer Service leadership
  • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Requirements

  • A Bachelor’s degree or equivalent work experience
  • 1+ years of experience working in a customer service setting (preferably at a premium brand)
  • 1+ years of experience of building customer relationships and resolving customer complaints
  • 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction
  • Excellent written and verbal communication skills
  • High attention to detail, are organized, and able to follow through
  • Experience with Salesforce or other CRM software a plus
Benefits
  • Paid Sick Leave
  • Minted Friends and Family Discount
  • Access to employee perks portal

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceorder processingissue resolutioncustomer relationship buildingKPI accountability
Soft skills
excellent communicationattention to detailorganizational skillsproblem-solvingcollaboration
Certifications
Bachelor’s degree