Customer Service Associate
Fiserv
Computer Operator, Tier 1 Customer Service Representative
Leidos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers
- Log user inquiries in Service Now and assign to the right groups internally before Tier 2 support
- Escalate IT inquiries and issues appropriately
- Provide customer with accurate responses and ticket status information
Requirements
- GED or higher
- < 1+ years of customer service experience using multiple systems
- Excellent verbal and written communications
- Solid knowledge of computers and Microsoft systems
- Must be available to work nights, holidays and weekends
- Must be able to obtain and maintain a public trust clearance
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceservice desk supportticketing systemsMicrosoft systems
Soft skills
verbal communicationwritten communication
Certifications
GEDpublic trust clearance
