Customer Service Associate
Fiserv
Customer Service Representative – FEMA
MKS2 Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide courteous and professional customer support via phone, email, and internet
- Assist users with technical issues, course access, and general inquiries related to FEMA’s IS Program
- Document and track customer interactions using internal systems
- Collaborate with FEMA and MKS2 teams to ensure timely resolution of issues
- Maintain familiarity with FEMA’s ISDBS software and training platforms
- Uphold federal records management standards and privacy protocols
Requirements
- 1–3 years of customer service experience
- Proficient in English (read, write, speak, understand)
- Computer-literate with Microsoft Word, Excel, and Outlook
- Strong interpersonal and communication skills
- Ability to work independently and manage multiple tasks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supportdocumentationissue resolutionfederal records managementprivacy protocols
Soft skills
interpersonal skillscommunication skillsindependent worktask management
