PMBC LLC

Customer Support

• Deliver excellent service and assistance to our valued patients
• Handle high volumes of inbound/outbound calls for scheduling and customer service
• Schedule patient sleep studies
• Verify order type and all financial notes prior to scheduling patients
• Ensure all appointments are added to the internal schedule
• Provide patients with consultation information for Sleep Medicine Specialist if consult has been ordered in conjunction with sleep testing
• Inform patient of financial responsibility including co-pays, deductibles, and fees around missed appointments without cancellation
• Update intake status workflow as needed
• Ensure patient questions or requests are followed through on and given to the appropriate team members

Customer Service Representative