PMBC LLC

Manager

• Develop and grow relationships with high-volume referring providers
• Own and develop your territory like a business
• Identify and close large CPAP and sleep therapy opportunities
• Drive growth through operational excellence, service differentiation, and strategic partnerships
• Conduct in-person and virtual field sales activity across the territory
• Lead business reviews and performance discussions with provider partners
• Partner internally with operations, clinical teams, and leadership to support account growth
• Represent BetterNight at conferences, industry meetings, and provider events

Market Manager – Sleep

Market Manager, Sleep

Market Manager

Growth Marketing

• Responsible for overseeing assigned teams within the Growth and Patient Experience department, including Referral Outreach Coordinators, Patient Care Coordinators, and Resupply Representatives
• Lead daily operations to ensure consistent, high-quality patient engagement across all touchpoints, from initial referral through therapy adherence and resupply
• Partner with the Growth and Patient Experience Manager and fellow Supervisors to optimize workflows across call center operations, scheduling, referral outreach, and resupply to improve patient access, experience, and conversion
• Serve as backup support for the Growth and Patient Experience Manager and peer Supervisors as needed
• Provides consistently excellent customer service to improve patient experiences, and to promote BetterNight as a world class health care organization
• Identify and remove barriers impacting patient engagement, including delays, communication gaps, and process inefficiencies
• Act as an escalation point for complex patient and provider issues, ensuring timely, service-focused resolution that preserves patient trust and satisfaction
• Ensure consistent, empathetic, and solution-oriented communication across all interactions
• Ensures that all patient inquiries from internal and external partners are answered in a timely and courteous manner
• Support onboarding and provide ongoing coaching, training, and performance feedback to team members focused on communication quality, patient engagement, and conversion effectiveness
• Maintain strong relationships with referring providers and strategic partners to support patient access and referral conversion
• Support training and education for provider offices to improve documentation quality, patient readiness, and overall experience
• Act as a point of contact for external partners, ensuring timely communication and issue resolution
• Oversee staffing, scheduling, and workload distribution to ensure service levels support timely patient engagement and access to care
• Ensure all patient, provider, and insurance inquiries are handled promptly, professionally, and with a focus on resolution and satisfaction
• Maintain up-to-date knowledge of workflows, payer requirements, and referral processes to minimize delays and rework
• Ensure all patient records and documentation are accurate, complete, and compliant with company policies and HIPAA regulations
• Monitor documentation quality to support efficient processing and a seamless patient experience
• Analyze performance data and patient feedback to identify trends impacting engagement, satisfaction, and conversion
• Evaluate workflows and recommend process improvements to enhance efficiency and elevate the patient’s experience

Market Manager – Sleep

Market Manager, Sleep

Market Manager

Growth and Experience Supervisor