Senior Customer Experience Engineer
Harness
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Customer Service Associate
INTRUST Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for taking incoming calls on a multiple phone line system (queue).
- Assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research issues, and provide solutions.
- Keep records of conversations in our call center database.
- Process ACH payments, following the ACH process.
- Make outgoing Welcome calls to new MLS customers: Answer any initial questions the customer has in regard to the servicing of the loan. Verify mailing address, social security numbers, and phone numbers.
- Recommend improvements for processes to boost organizational efficiency.
Requirements
- High school diploma (or equivalent) required.
- Previous experience in mortgage loan servicing desired.
- Minimum of 1-year previous customer service experience required.
- Maintain & foster positive relationships with customers and business partners.
- Complete all assigned tasks and training in a timely manner.
- Excellent organizational & analytical skills.
- Excellent attention to detail.
- Ability to handle highly sensitive confidential information.
- Ability to multitask, set priorities and manage time effectively.
- Experience with email, MS Word, MSP.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ACH paymentsloan servicingcustomer service
Soft skills
organizational skillsanalytical skillsattention to detailmultitaskingtime managementrelationship management
Certifications
high school diploma
