Project Manager – EV Products, BE
to.scale
IoT
Job Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams
- Design an efficient program structure that meets the needs of many co-ops that exist within a larger parent organization
- Create and enforce a standardized process for the repeatable, scalable organization of a complex utility program structure
- Maintain efficiency by creating playbooks and other education tools that allow for a level of service to be maintained across multiple stakeholders
- Manage internal expectations as well as those of your clients and prioritize program tasks using business judgment to balance internal objectives with client goals
- Spend time understanding clients’ objectives and guiding clients through key decisions to design programs that support these targets
- Partner with Sales to support successful renewals and expansions in your clients’ accounts
- Creatively problem solve when difficult situations arise and resolve operational challenges
- Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
- Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
- Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success
- Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design for a variety of DER asset classes and provide training to client program teams
- Advocate for the product development needed to handle the needs of a smaller distribution utility structure
- Other duties as assigned
Requirements
- Flexible travel schedule
- Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner
- Demonstrated success working with enterprise level utility clients, or adjacent industries
- Strong project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
- An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
- The ability to build trust and outstanding client and partner relationships
- Experience collaborating with product teams to the benefit of the client and long-term vision of the organization
- Good judgment in a business context
- Experience working with a team in a cross-functional, fast paced work environment
- a BS or BA degree
- 3-5 years of professional experience in technology services or customer success -- strong preference for experience within a SaaS or enterprise software-related field
- Experience working in or with renewable energy, utilities, and grid services or adjacent industries required
- Comfortable with public speaking. Experience running trainings or education programs is a plus
- Willing and available to be on a call several weeks per year for after-hours emergency client escalations
- Sponsorship not available for this position
