EnergyHub

Customer Success Manager

• Be the project manager for program launches and manage multi-faceted programs with device partners, clients and internal teams
• Design an efficient program structure that meets the needs of many co-ops that exist within a larger parent organization
• Create and enforce a standardized process for the repeatable, scalable organization of a complex utility program structure
• Maintain efficiency by creating playbooks and other education tools that allow for a level of service to be maintained across multiple stakeholders
• Manage internal expectations as well as those of your clients and prioritize program tasks using business judgment to balance internal objectives with client goals
• Spend time understanding clients’ objectives and guiding clients through key decisions to design programs that support these targets
• Partner with Sales to support successful renewals and expansions in your clients’ accounts
• Creatively problem solve when difficult situations arise and resolve operational challenges
• Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
• Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
• Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success
• Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design for a variety of DER asset classes and provide training to client program teams
• Advocate for the product development needed to handle the needs of a smaller distribution utility structure
• Other duties as assigned

Client Success Manager

Full-stack Engineer

• Design and implement high-quality, scalable, and secure backend services using Java (Spring Boot)
• Develop and maintain dynamic front-end applications using modern JavaScript frameworks (React)
• Participate in code reviews, mentor junior developers, and drive best practices in software development
• Troubleshoot, debug, and optimize application performance
• Collaborate cross-functionally with product managers, internal engineering teams, and stakeholders to drive high-impact projects
• Work within real-world constraints to develop creative solutions that maintain platform flexibility and scalability
• Ensure best practices in CI/CD, unit/integration testing, and code quality
• Mentor and support other engineers, fostering a strong technical culture of respect, open communication, and collaboration
• Stay up-to-date with emerging technologies and industry trends

Senior Software Engineer

Engineer

• Identify root causes of technical issues
• Respond to production issues
• Configure programs and data flows between EnergyHub and OEM or Utility partners
• Configure and update data attributes when no UI is available
• Build dashboards on top of our data warehouse to provide insights
• Identify and implement technical solutions to mitigate or correct known issues
• Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
• Contribute bug-fix PRs to the codebase
• Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
• Work closely with Engineering, Internal Stakeholders, and Clients

Support Development Engineer

Engineering Manager

• Accelerate the software development lifecycle of EnergyHub core services by creating and standardizing common design and development patterns and practices
• Invest in and unify how EnergyHub teams develop, deploy, and test core services
• Participate in solution development and ensure the team delivers quality, well-tested code on time, in scope, with robust scalability
• Partner with cross-functional teams, including Product and TPMs, to define the team’s mission, vision and roadmap
• Provide strategic oversight, architectural direction and execution for new team initiatives
• Build your team’s skills through coaching, mentoring and training opportunities
• Continuously raise the bar for your team through organizational evolution, process improvement efforts and leveling your team’s technical prowess
• Clear the way for architectural conversations and conclusions with teams while also providing the framework and process needed to effectively deploy software in an Agile environment
• Conduct code reviews across the team and lead from the front when faced with development hurdles and incidents
• Balance competing priorities, evaluating and managing impact, effort, and external commitments