EnergyHub

Technical Program Manager

• Manage platform integrations with utility clients and vendors, ensuring on-time delivery of a portfolio of integration projects
• Champion the value of EnergyHub’s platform APIs and integrations by conveying key use cases, benefits, and the overall integration process
• Provision access to API docs, sandbox environments, testing procedures to ensure full understanding of the integration process
• Develop repeatable playbooks for integrations of platform systems
• Work with internal stakeholders to ensure that clients/partners understand the critical path and are kept on track
• Ensure successful integrations and launches by coordinating with external cross-functional counterparts

Technical Program Manager – Platform Integrations

Product Manager

• Lead and extend Energy Hub’s core platform for managing distributed energy resources
• Uncover insights from analytics, user research, and market research
• Conduct research to identify customer needs and market gaps
• Define, prioritize, build, document, and iterate on new product features
• Respond to ongoing client data needs and requests
• Partner closely with other product teams to deliver against key strategic priorities
• Balance long-term bets with short-term improvements
• Bring a fresh perspective to our team

Product Manager II

Full-stack Engineer

• Build and maintain integrations with industry-standard energy protocols and specifications, including OpenADR, IEEE 2030.5, and related smart grid/DER communication standards
• Develop and maintain our client-facing REST API and the backend logic that powers it
• Build integrations with distributed internal services to abstract away complexity and enable new product capabilities
• Ensure proper security and data protection policies, procedures, and monitoring are in place
• Collaborate with product and engineering to continuously improve requirements and software quality
• Collaborate with other teams to enable new API features and help them build on top of utility client data
• Update utility-facing Web portal to support new integrations
• Drive and embody the “Dev Owns Quality” culture
• Write and maintain technical documentation
• Other duties as assigned

Senior Software Engineer

Customer Success Manager

• Own success for your clients. Manage the Central Region’s P&L, drive ARR to exceed targets, implement account growth strategies, and serve as the primary escalation point for client issues.
• Drive results and strategy. Collaborate with internal stakeholders to develop and execute strategic initiatives that drive growth and efficiency within the Central Region, lead cross-functional projects and initiatives to ensure alignment with overall company goals and objectives.
• Ensure seamless program operations. Collaborate with Sales to implement new program structures, improve tools and processes, track renewals/upsells, and report on key utility program metrics.
• Be a trusted advisor who ensures we meet your clients and your team’s goals. Help the team manage internal expectations as well as those of our clients. Spend time to understand client objectives and help the team guide clients through key decisions to design programs that support these targets. Support Product and Marketing in capturing the voice of the customer and market feedback.
• Be an effective communicator. Work with your team to present key results, facilitate meetings, and deliver nuanced messages to clients. Maintain consistent communication with an array of stakeholders to ensure efficient program implementation across the portfolio, review ongoing needs, and provide timely solutions and recommendations to help achieve program success. Foster effective decision-making and operational excellence by building relationships and helping internal teams understand priorities and business context.
• Be a product and service expert. Develop a comprehensive knowledge of demand management, the drivers of program success, and a deep understanding of the product to effectively communicate capabilities to clients and shape program design. Actively contribute to the refinement and development of new product features and service offerings. Support contract negotiations between EnergyHub and utility clients, SOW negotiations with partners and development for end-use customers.
• Other duties as assigned.

Senior Client Success Manager

Analyst

• Build and maintain sophisticated financial models to evaluate pricing
• Partner with Product, Analytics, Product Marketing, and Market Development
• Analyze utility tariff structures and regulatory filings
• Define pricing structures for upcoming features and service lines
• Act as the lead analyst for non-standard deals
• Develop models to assess commercial risk in performance contracts
• Analyze how individual proposals fit into the broader business
• Conduct post-mortem analyses on existing contracts
• Help maintain the standard price book and discounting logic
• Identify ways to turn manual pricing spreadsheets into automated tools

Technical Program Manager – Platform Integrations

Product Manager II

Senior Software Engineer

Senior Client Success Manager

Pricing & Deal Strategy Analyst