Senior Client Success Manager

EnergyHub

Senior Client Success Manager managing electric utility client relationships for EnergyHub's demand management programs. Driving account growth and ensuring program success with a focus on renewable energy.

Posted 6/11/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own success for your clients. Manage the Central Region’s P&L, drive ARR to exceed targets, implement account growth strategies, and serve as the primary escalation point for client issues.
Drive results and strategy. Collaborate with internal stakeholders to develop and execute strategic initiatives that drive growth and efficiency within the Central Region, lead cross-functional projects and initiatives to ensure alignment with overall company goals and objectives.
Ensure seamless program operations. Collaborate with Sales to implement new program structures, improve tools and processes, track renewals/upsells, and report on key utility program metrics.
Be a trusted advisor who ensures we meet your clients and your team’s goals. Help the team manage internal expectations as well as those of our clients. Spend time to understand client objectives and help the team guide clients through key decisions to design programs that support these targets. Support Product and Marketing in capturing the voice of the customer and market feedback.
Be an effective communicator. Work with your team to present key results, facilitate meetings, and deliver nuanced messages to clients. Maintain consistent communication with an array of stakeholders to ensure efficient program implementation across the portfolio, review ongoing needs, and provide timely solutions and recommendations to help achieve program success. Foster effective decision-making and operational excellence by building relationships and helping internal teams understand priorities and business context.
Be a product and service expert. Develop a comprehensive knowledge of demand management, the drivers of program success, and a deep understanding of the product to effectively communicate capabilities to clients and shape program design. Actively contribute to the refinement and development of new product features and service offerings. Support contract negotiations between EnergyHub and utility clients, SOW negotiations with partners and development for end-use customers.
Other duties as assigned.

Requirements

What you’ll need

BS or BA degree and 5-7+ years of professional experience in consulting, technology services or client success
Experience working in or with renewable energy, utilities, and grid services or adjacent industries required
Experience with demand side management and demand response programs and implementation methods
Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and outstanding client and partner relationships
Experience working with a team in a cross-functional, fast paced work environment
Experience managing multiple high-priority projects
Experience within an enterprise software/SaaS organization in the energy space is preferred.

Benefits

Comp & perks

100% paid medical for employees
401(k) with employer match
Casual environment
Flexibility to set your own schedule
Fully stocked fridge and pantry
Free Citi Bike membership
Secure bike rack
Gym subsidy
Paid parental leave
Education assistance program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

demand managementdemand response programsaccount growth strategiesP&L managementproject managementdata analysisprogram implementationcontract negotiationSOW negotiationutility program metrics

Soft Skills

communication skillsrelationship buildinganalytical thinkingcreativitycuriosityteam collaborationclient successproblem-solvingdecision-makingstakeholder management