Developer Support Engineer, Mobile
Scandit
AndroidiOSReactReact Native
Support Analyst
Encompass Technologies
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $45,000 - $60,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- Encompass is seeking a thoughtful professional to communicate directly with Customers via phone, email and our online task system. Support analysts provide guidance on best practices for the usage of our products. Our team members analyze, debug, and resolve simple to elaborate user issues. Great analysts are passionate about finding answers and excel at Customer communication, documenting issue status, reproduction steps and progress. Our team of analysts also participates in the onboarding of new Customers and may travel to Customer sites as needed to deliver on-site training. Our Support analysts can advocate for product enhancements and fixes on behalf of their Customers.
Requirements
- Customer-facing experience, including excellent written and verbal communication skills
- Experience in supporting a software product (Preferred)
- Ability to proactively prioritize tasks
- The desire to think creatively about, dissect, and grasp complicated and abstract ideas, working with a solutions-oriented mindset to resolve issues
- Demonstrates a “can-do” attitude, and are highly motivated
- Have experience using Windows, iOS, Internet Browsers, Android, and iOS platforms
- Demonstrates the ability to work on a team and separately, delivering high quality work on time
- Bachelor’s Degree in Computer Information Systems or equivalent professional experience
