Technical Customer Support Specialist
SalesRabbit
full-time
Posted on:
Location: Utah • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- You’ll be the go-to problem solver for our clients, resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible.
- You’ll be at the center of all the action and contribute to customer success in field sales.
- SalesRabbit is the leader in field sales and offers a fully integrated field sales management platform, with HQ in Lehi, Utah and expansion toward Austin, Texas.
- Thrive in a fast-moving, high-growth SaaS environment and help our clients succeed.
Requirements
- Technical proficiency with iOS, Android, and web applications.
- Experience in technical support or a help desk environment (even better if it's in SaaS!).
- A knack for problem-solving and the ability to troubleshoot complex software issues.
- Excellent communication skills – it’s the biggest part of this job, so we really mean it.
- We want you to be someone our clients love to hear from because you’re smart, helpful, and cool under pressure.
- An eye for detail and a strong team spirit – you’ll work independently but will always have your team’s back.
- A natural sense of empathy and patience to help users of all technical levels resolve their issues.
- Fun to be around – because we believe work should have a little bit of fun, too.
- Previous experience in the door-to-door sales industry (you’ll have insider knowledge of our clients).
- Prior experience in customer-facing roles like call centers, help desks, or tech support.
- Creative problem-solving skills and a knack for thinking outside the box.
- An interest in continuous learning – a Product Specialist who is fast, effective, and proactively solves problems before they appear will really thrive here.