Senior Audit Manager, Internal Audit
Sun Life
IT Support Specialist
Pure Storage
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $61 per hour
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOSLinuxMacOS
About the role
- Provide in-person IT support at the Santa Clara office, ensuring timely resolution of technical issues and high service standards.
- Deliver technical support for hardware, software, and networking issues for local and remote employees.
- Provide technical assistance for IT-provisioned services and ensure smooth user experiences.
- Troubleshoot and resolve user issues across macOS, Windows, and Linux.
- Ensure incidents and requests are resolved within established SLAs and document all support cases in a ticket tracking system.
- Develop and maintain documentation for troubleshooting solutions, processes, and procedures.
- Administer user accounts and manage application access assignments.
- Perform hardware repairs and process warranty RMAs as needed.
- Collaborate on IT team projects and initiatives to improve service delivery, including automation and work reduction efforts.
- Participate in a rotating schedule for holiday and weekend on-call support.
Requirements
- Customer-Focused Attitude: proactive and positive approach to delivering user-centric solutions.
- Independent Problem-Solving: ability to work autonomously while exceeding performance expectations.
- Collaborative Flexibility: comfortable working in a matrixed environment and responding to multiple priorities.
- Educational Background: Associate degree (AA) or equivalent from a two-year college or technical school, or comparable combination of education and experience.
- Technical Expertise: proficiency in desktop operating systems (macOS and Windows) and mobile OS (iOS and Android).
- Technical Expertise: basic understanding of networking concepts including VPN, LAN, WAN, and wireless technologies.
- Work Environment Adaptability: ability to thrive in a collaborative open office environment and adapt to both in-office and remote work settings.
- Physical Requirements: lift up to 50 pounds; climb ladders and walk between buildings; carry an equipment bag with tools and replacement gear.
- Participate in rotating holiday and weekend on-call support.
