Pure Storage

IT Support Specialist

Pure Storage

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $40 - $61 per hour

Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSLinuxMacOS

About the role

  • Provide in-person IT support at the Santa Clara office, ensuring timely resolution of technical issues and high service standards.
  • Deliver technical support for hardware, software, and networking issues for local and remote employees.
  • Provide technical assistance for IT-provisioned services and ensure smooth user experiences.
  • Troubleshoot and resolve user issues across macOS, Windows, and Linux.
  • Ensure incidents and requests are resolved within established SLAs and document all support cases in a ticket tracking system.
  • Develop and maintain documentation for troubleshooting solutions, processes, and procedures.
  • Administer user accounts and manage application access assignments.
  • Perform hardware repairs and process warranty RMAs as needed.
  • Collaborate on IT team projects and initiatives to improve service delivery, including automation and work reduction efforts.
  • Participate in a rotating schedule for holiday and weekend on-call support.

Requirements

  • Customer-Focused Attitude: proactive and positive approach to delivering user-centric solutions.
  • Independent Problem-Solving: ability to work autonomously while exceeding performance expectations.
  • Collaborative Flexibility: comfortable working in a matrixed environment and responding to multiple priorities.
  • Educational Background: Associate degree (AA) or equivalent from a two-year college or technical school, or comparable combination of education and experience.
  • Technical Expertise: proficiency in desktop operating systems (macOS and Windows) and mobile OS (iOS and Android).
  • Technical Expertise: basic understanding of networking concepts including VPN, LAN, WAN, and wireless technologies.
  • Work Environment Adaptability: ability to thrive in a collaborative open office environment and adapt to both in-office and remote work settings.
  • Physical Requirements: lift up to 50 pounds; climb ladders and walk between buildings; carry an equipment bag with tools and replacement gear.
  • Participate in rotating holiday and weekend on-call support.