Encompass Technologies

Growth Marketing

• Design and execute campaigns that drive account expansion, increase engagement, and promote advocacy and sustained product adoption.
• Partner with the Growth Product Marketing Manager to transform customer stories, product updates, and feature launches into high-performing life cycle campaigns.
• Collaborate with Account Management and Customer Success to identify opportunities for growth and success at key points in the customer journey.
• Analyze engagement and usage data to identify expansion signals, adoption gaps, and engagement opportunities.
• Stay informed on performance metrics tied to customer health and growth with a maniacal focus on improving NRR and GRR.
• Support the creation of automated customer journeys and campaigns across email, paid, and in-app channels.
• Partner with Demand Generation and Revenue Operations to measure campaign impact, attribute influenced pipeline, and surface actionable insights for future programs.
• Continuously test, learn, and optimize programs to drive higher engagement and expansion efficiency.

Customer Growth Marketing Manager

Consultant

• Support the sales team in developing strategies, sharing knowledge, and adopting approaches that ensure Encompass is well-positioned to win new customers or expand existing customer opportunities, and follow through with successful implementations of Encompass solutions.
• Plan engagements and maintain delivery team and customer adherence to the plans in a way that assures project profitability, while assuring accurate forecasts, maximizing resource utilization, and enabling the completion of projects within budget and on schedule.
• This result area focuses on leading successful implementations by aligning teams, managing customer expectations, and delivering value-driven outcomes.
• Discover and identify new opportunities with existing customers that deliver additional value to them.
• Lead project teams for customer success through execution and maintaining achievement of budget and utilization targets.

Managing Consultant

Account Manager

• Manage a dedicated portfolio of existing Encompass customers, meticulously prioritizing renewal strategies and proactively identifying opportunities to drive significant account growth through strategic upselling and cross-selling of relevant new products and services.
• Assume full responsibility for achieving and consistently exceeding assigned customer retention targets by implementing proactive engagement strategies and building strong customer loyalty.
• Cultivate and maintain robust, enduring relationships with key customer stakeholders at various levels within their organizations.
• Acquire and continuously update an in-depth understanding of the full suite of Encompass products and services.
• Proactively champion product adoption within customer organizations by developing and delivering personalized resources, engaging educational initiatives, and comprehensive training programs.
• Develop comprehensive customer profiles that capture key business information, strategic goals, and technology landscapes.
• Continuously monitor key customer health indicators, proactively identify potential concerns or challenges, and develop effective strategies to address them promptly.
• Serve as a dedicated customer advocate within Encompass, effectively communicating customer needs, feedback, and insights to relevant cross-functional teams.
• Develop compelling customer success stories and detailed case studies that clearly articulate the tangible value and positive impact of Encompass solutions on customer businesses.
• Represent Encompass and its innovative solutions at key industry events, conferences, and networking opportunities.
• When necessary, efficiently and professionally manage the customer off-boarding process.

Enterprise Account Manager

• Manage a dedicated portfolio of existing Encompass customers
• Drive revenue growth and enhance customer satisfaction
• Develop long-term account plans that align with customers' evolving needs
• Achieve and exceed customer retention targets by implementing proactive engagement strategies
• Cultivate and maintain robust, enduring relationships with key customer stakeholders
• Provide valuable insights and guidance as a trusted advisor

Commercial Account Manager

Support Engineer

• Encompass is seeking a thoughtful professional to communicate directly with Customers via phone, email and our online task system. Support analysts provide guidance on best practices for the usage of our products. Our team members analyze, debug, and resolve simple to elaborate user issues. Great analysts are passionate about finding answers and excel at Customer communication, documenting issue status, reproduction steps and progress. Our team of analysts also participates in the onboarding of new Customers and may travel to Customer sites as needed to deliver on-site training. Our Support analysts can advocate for product enhancements and fixes on behalf of their Customers.

Customer Growth Marketing Manager

Managing Consultant

Enterprise Account Manager

Commercial Account Manager

Support Analyst