Manager, Customer Operations – Inbound Virtual Contact Center
Jerry
Supervisor, ETL Operations
EnableComp
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ETL
About the role
- Lead and mentor a team of ETL Operations Analysts, providing guidance, support, and performance feedback.
- Partner with leadership across the organization to
- Coordinate team activities to ensure timely and accurate completion of ETL configuration and development tasks.
- Analyze and understand complex business and engineering challenges, and delegate tasks appropriately across the team.
- Review ETL specifications to determine if setup can happen through configuration or if development is needed.
- Set up ETL configurable requests and oversee team execution of these setups.
- Review specifications for missing ETL functionality and ensure team members follow up with appropriate documentation.
- Create and validate functional specifications for missing ETL functionality; collaborate with the Development team to ensure accuracy of specifications and design.
- Monitor and review current ETL configurations for improvement and accuracy, both individually and across the team.
- Ensure proper data alignment for EnableComp claims processing through regular review of process outputs.
- Foster strong communication between the ETL team, business stakeholders, and development teams.
- Identify opportunities for process improvement and implement best practices across the team.
- Other duties as required.
Requirements
- Associate’s Degree in technology, computer science, data science, or equivalent experience required.
- 5 - 7 years’ experience working with healthcare data.
- 2 - 3 years’ experience in a leadership setting.
- Prior experience in a leadership or mentoring role preferred.
- Detail-oriented with a drive to investigate and dissect information, maintaining a strong focus on quality.
- Strong critical thinking and problem-solving skills, with a proactive approach to leadership.
- Excellent communication skills to foster collaboration across teams and within the ETL group.
- TSQL knowledge a plus.
- Strong computer proficiency and familiarity with MS Office (Word, Excel, Outlook).
- Regular and predictable attendance.
- Practices and adheres to EnableComp’s Core Values, Vision and Mission.
- Proven ability to meet and/or exceed productivity targets and goals.
- Maintains stable performance under pressure or opposition.
- Exceptional analytical, conceptual, and problem-solving abilities.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Able to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Must be able to remain in stationary position 50% of the time.
- Occasionally moves about inside the office to access office equipment, etc.
- Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone and computer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ETLTSQLdata analysisfunctional specificationsdata alignmentprocess improvementconfiguration managementquality assurancehealthcare dataperformance feedback
Soft skills
leadershipmentoringcritical thinkingproblem-solvingcommunicationcollaborationdetail-orientedanalytical skillstime managementadaptability
Certifications
Associate’s Degree in technologyAssociate’s Degree in computer scienceAssociate’s Degree in data science
