EnableComp

Director

• Provide strategic direction and leadership to ensure the team meets client expectations.
• Work with the Revenue Services People Leader to ensure the processes and inventory are in place to hit monthly, quarterly, and annual revenue expectations for the company.
• Support the account managers in building and expanding relationships with clients.
• Maintain a strong knowledge of insurance billing and reimbursement procedures and regulations related to insurance billing and collections.
• Assist in the creation and implementation of new procedures or operational changes.
• Assist with annual goal planning, annual reviews and monthly account reviews of assigned staff.
• Load-balance departmental duties in order to establish the correct allocation of resources and accurate measurement of deliverables and program operational goals.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Improve the business processes for the department through analysis and collaboration.
• Enforce systematic processes in managing client requirements through use of a standardized knowledge base (Client Master Guides, Client Engagement Matrix, etc.)
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Perform regular audits and client reviews ensuring EC is delivering all requirements to the satisfaction of the client.
• Assist in developing and implementing plans and goals for the department.
• Work with department management to coordinate and supervise daily operations.
• Manage multiple teams by setting daily, monthly and strategic goals for assigned supervisors/managers.
• Ensure compliance and consistency with regulations and internal policies.
• Monitor attainment of objectives and goals.
• Identify why/when/how to make up variances on best practice metrics, and report variances and action plans to Executive Management on a weekly basis.
• Coordinate the development and execution of special projects as assigned by the Motor Vehicle Accident People Leader.
• Provide superior service to clients by establishing collaborative relationships with intercompany and internal stakeholders across a complex and changing business landscape.
• Maintain a current working knowledge of all related HIPAA regulations and ensures staff compliance to these requirements. This includes updating work processes, system capabilities, and policies and procedures as well as training staff on these requirements.
• Other duties as required.

Director, Motor Vehicle Accident

Customer Success Manager

• Responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership.
• Focus on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication.
• Acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations.

Director, Client Success – Revenue Cycle

Sales

• Build and expand pipeline opportunities, accelerating activity and exceeding multi-million-dollar sales quotas within your first 12 months.
• Orchestrate high-stakes strategic calls, client engagements, and industry events, positioning EnableComp as the clear thought leader.
• Collaborate with marketing, client success, and product teams to craft sales strategies, compelling materials, and client endorsements.
• Cultivate new relationships, qualify prospects, and build trust with hospital CFOs, VPs, and senior executives.
• Partner with Client Success and Implementation to ensure flawless onboarding and delivery for every new client.
• Represent EnableComp at conferences and trade shows, showcasing innovation and thought leadership.
• Engage in quarterly business reviews to drive expansion opportunities and long-term growth.
• Other duties as required.

Market Vice President – Sales

Auditor

• Perform comprehensive clinical audits to ensure medical necessity, regulatory compliance, and payer guideline adherence across a broad portfolio of high-complexity claims.
• Apply expert clinical judgment to evaluate medical services, admission status, level of care, and coverage determinations for claims involving non-standard benefits, jurisdictional variances, and specialized regulatory frameworks.
• Partner with internal and external stakeholders to identify trends, mitigate risk, and support accurate reimbursement through accurate documentation and well-supported clinical appeals.

Nurse Review Auditor

Billing Specialist

• Investigates and analyzes Motor Vehicle Accident accounts to identify and coordinate insurance benefits
• Works closely with patients and insurance carriers to resolve outstanding balances
• Handles patient health information (PHI) while maintaining extreme privacy and security

Billing Specialist, First Party Auto, MVA

Manager

• Independently own operational alignment for assigned client accounts
• Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
• Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
• Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
• Partner with clients to align operational expectations with internal capabilities and constraints
• Monitor operational performance indicators and inventory health to identify emerging issues or deviations
• Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
• Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
• Track action plan progress and validate effectiveness over time
• Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
• Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
• Document meeting outcomes, decisions, and action items, ensuring clear follow-through
• Serve as a consistent and reliable operational presence for assigned client accounts
• Advocate for client needs while balancing enterprise standards and scalability
• Contribute to process improvement initiatives, workflow refinement, and documentation updates

Director, Motor Vehicle Accident

Director, Client Success – Revenue Cycle

Market Vice President – Sales

Nurse Review Auditor

Billing Specialist, First Party Auto, MVA

Client Delivery Manager – Revenue Cycle