Client Delivery Manager – Revenue Cycle

EnableComp

Client Delivery Manager responsible for managing operational alignment and performance consulting. Client-facing role ensuring client success with Revenue Cycle Management solutions.

Posted 6/19/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Independently own operational alignment for assigned client accounts
Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
Partner with clients to align operational expectations with internal capabilities and constraints
Monitor operational performance indicators and inventory health to identify emerging issues or deviations
Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
Track action plan progress and validate effectiveness over time
Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
Develop agendas, reporting narratives, and discussion materials tailored to client priorities
Lead client discussions with confidence, professionalism, and consultative presence
Document meeting outcomes, decisions, and action items, ensuring clear follow-through
Serve as a consistent and reliable operational presence for assigned client accounts
Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints
Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments
Advocate for client needs while balancing enterprise standards and scalability
Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems
Apply Client Alignment methodologies and standards consistently across assigned accounts
Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio
Contribute to process improvement initiatives, workflow refinement, and documentation updates
Support onboarding and knowledge transfer for new team members as needed
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
Foundational understanding of operational workflows, data interpretation, and client support models
Strong written and verbal communication skills with the ability to convey operational information clearly
Demonstrated ability to independently manage client relationships and operational discussions
Strong analytical skills with the ability to interpret data and translate it into actionable insight
Excellent written and verbal communication skills, including client-facing presentation experience
Proven ability to influence without authority in cross-functional environments
Timely and regular attendance
Equivalent combination of education and experience will be considered.

Benefits

Comp & perks

EnableComp is an Equal Opportunity Employer
Opportunities for professional growth and development
Commitment to employee success
Flexible work arrangements

ATS Keywords

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Hard Skills & Tools

operational alignmentdata interpretationroot cause analysisaction plan developmentprocess improvementworkflow refinementclient support modelsperformance indicatorsdocumentationclient alignment methodologies

Soft Skills

communication skillsanalytical skillsclient relationship managementinfluence without authorityprofessionalismconsultative presencejudgmentcollaborationproblem-solvingpresentation skills