Sales Coordinator
FranDawgs
Stock Administrator and Support Specialist
Empower
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $81,700 - $115,450 per year
Job Level
Mid-LevelSenior
About the role
- The Stock Administrator and Support Specialist is responsible for delivering exceptional service and ensuring that our clients have the tools and knowledge they need to successfully administer equity compensation plans.\n
- You will act as a primary point of contact for clients, providing guidance on stock plan operations while driving client satisfaction and retention.\n
- This position will work with clients in the Pacific Time Zone and must be able to work business hours for PST accordingly.\n
- Subsequently, we are currently only considering candidates in Mountain or Pacific time zones.\n
- Respond to client support requests and provide best practice administration guidance to clients\n
- Document client support requests that require follow-up\n
- Escalate any support requests as needed to the COO\n
- Create and update System User Guides and Documentation\n
- Provide recommendations for system improvements based on client and support team experiences\n
- Log system issues identified internally or by clients\n
- Initiate the Change Request process and work with the Development Team to execute Change Requests\n
- Support testing of new product features or issue fixes\n
- Train new product support team members\n
- Oversee the adherence of the Support Team and Full Administration Teams to PMC Data Classification and Information Handling Procedures\n
- Participate in prospective client product demonstrations (as required)
Requirements
- Bachelor’s degree in Business, Finance, Accounting, or a related field\n
- 3+ years of experience in equity compensation, stock plan administration, or client service roles within the financial services industry\n
- Strong knowledge of equity compensation plans, including stock options, RSUs, and ESPPs\n
- Excellent client relationship management and interpersonal skills\n
- CEP (Certified Equity Professional) designation preferred\n
- Proficiency with stock plan platforms\n
- Strong problem-solving and analytical skills and attention to detail\n
- Ability to manage multiple clients and priorities in a fast-paced environment\n
- Excellent verbal and written communication skills\n***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
