Customer Success Manager

• Support Empathy’s new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience
• Oversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals
• Provide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product
• Manage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate
• Leverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving client KPIs
• Be resourceful and process-oriented while supporting a portfolio of highly strategic enterprise clients

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