General Manager
Crafty
Salary
💰 CA$75,000 - CA$85,000 per year
Job Level
SeniorLead
About the role
- Lead service operations including installations, remote/on-site support, escalations, and technical training
- Resolve operational challenges and customer issues using sound business judgment
- Drive customer satisfaction by fostering strong relationships and conducting strategic site visits
- Develop regional service programs to boost revenue and manage budgets and parts costs effectively
- Coach and develop field service teams, deploy training, and manage third-party service partners
- Collaborate cross-functionally and analyze service KPIs for continuous improvement and growth opportunities
Requirements
- 10+ years of industry experience, ideally in mailing or related fields with a background in field service or technical management
- Proven leadership in managing distributed teams and driving performance outcomes
- Strong communication and collaboration skills across diverse, cross-functional teams
- Operational agility with effective real-time problem-solving and strategic decision-making
- Tech proficiency in Microsoft Office Suite and CRM/reporting tools
- Personal attributes: Passion for customer experience, growth-focused mindset, curiosity, and commitment to continuous learning
