Emory University

Systems Engineer

• Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services.
• Ensures e-mail user functionality on campus and in remote locations globally.
• Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements.
• Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems.
• Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise.
• Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements.
• Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support.
• Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs.
• Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability.
• Maintains directory integration and performs provisioning to ensure active directory functionality.
• Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control.
• Develops messaging skills to provide leadership for mentoring messaging team members.
• Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes.
• Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise.
• Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability.
• Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability.
• Analyzes problem trends to identify sources of frequent and common customer issues.
• Acts as Tier IV-level support to provide messaging problems resolution expertise.
• Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services.
• Performs related responsibilities as assigned.

System Engineer, Enterprise Messaging Systems

Technical Program Manager

• Responsible for the overall coordination of all IT-related projects or programs within a department
• Provides a high-level program view highlighting the health of each initiative
• Works with sponsors, project managers, leads, consultants and key stakeholders to communicate challenges and opportunities of individual projects
• Acts as a subject matter expert and liaison between technical resources and faculty
• Contributes to project teams of major initiatives
• Establishes standards for use across projects to facilitate common analysis
• May hire and supervise additional project management resources
• Directs the work of team members including project managers, business analysts, and developers
• Responsible for managing and delivering large, complex software implementation programs
• Provides portfolio and program level reporting for different audiences
• Establish a process for all major initiatives to pass through appropriate governance bodies

Senior IT Program Manager

Human Resources

• Educates and assists management and employees within a particular division or department in the administration of human resources policies and procedures.
• Interprets policies and works with appropriate staff to effectively resolve human resources issues.
• Provides guidance to managers and supervisors regarding employee leave policies.
• May investigate and gather information regarding employee relations, Workers' Compensation and FMLA situations.
• Initiates employment requisitions and follows up on job postings and applicant referrals.
• Processes new hire and applicant tracking paperwork.
• Ensures the accuracy and completeness of employment documents.
• Reviews and obtains approval of time and attendance documents, processes reimbursements and special checks and maintains required documentation.
• Maintains databases, records and files and prepares reports.
• May assist with budget preparation and monitor expenditures for specific areas.
• Serves as primary timekeeper for bi-weekly staff and student employees, resolving timekeeping issues, submitting payroll transactions, and ensuring compliance with payroll and employment policies.
• Manages departmental HR inboxes and provides timely customer service and support to employees, managers, and university partners.
• Coordinates FMLA and leave administration, including employee guidance, documentation, tracking, and compliance oversight.
• Administers student employment processes, including hiring, onboarding, and employment transactions, and serves as the departmental student hire system superuser.
• Coordinates adjunct and postdoctoral appointments, renewals, and related HR actions in accordance with institutional policies and deadlines.
• Collaborates with HR, Payroll, Finance, Recruitment, and other university departments to support HR operations, compliance initiatives, and data integrity.

Human Resources Specialist

Manager

• Provides executive support for the Dean for the School of Medicine
• Manages daily office operations, maintains calendar, responds to incoming requests, researches and resolves operational concerns and ensures appropriate preparation for meetings
• Interacts with university leadership and serves as a liaison to key stakeholders and business partners
• Plans and organizes special events, conferences and retreats
• Researches and identifies venues and manages all planning to include decisions related to event set-up, budget management, catering, technology, communication to attendees and preparation of materials
• Composes, writes and edits communication materials
• Researches and compiles information for presentations
• Prepares and monitors budgets
• May supervise staff.

Administrative Manager – School of Medicine

Director

• Owns the data and analytics infrastructure that powers financial and operational decision-making across a large health plan
• Establishes the governance, platform, and capability of the Emory Health Plan
• Manages the full Vista environment including Foundry backend, dataset management, and access controls
• Designs, implements, and maintains data pipelines supporting finance, clinical, and operational reporting
• Evaluates and recommends complementary tools or infrastructure

Director, Health Plan Informatics

Clinical Operations

• Serves as the primary clinical execution partner for EHP's population health and VBC strategy, translating data-driven insights into actionable program priorities and measurable outcomes.
• Drives strategy and execution across core clinical key results: cost trend management, high-cost member intervention, care management, utilization oversight, and HEDIS quality gap closure.
• Leads high-priority clinical initiatives focused on chronic conditions, maternity/pediatric quality, ED/hospital utilization, behavioral health, among others, from program design through outcome measurement.
• Stays current on VBC trends, benchmark EHP against high-performing peer plans, and brings evidence-based best practices into EHP's strategy on an ongoing basis.
• Oversees UM activities in partnership with the TPA, including prior authorization oversight, level of care determination, clinical criteria application, and utilization trend monitoring.
• Leads complex patient case reviews for high-priority and high-cost members, providing clinical judgment, care plan direction, and escalation management.
• Governs disease management programs across cardiac, oncology, behavioral health, MSK, diabetes, CKD, and obesity populations, ensuring protocol fidelity, outcome tracking, and quarterly review.
• Oversees transitions of care protocols (post-discharge outreach, BH follow-up, medication reconciliation) and enforce care management partner SLA accountability.
• Serves as EHP's primary clinical point of contact for all care management, UM, and care gap closure vendor partners, owning performance relationships end to end.
• Conducts independent data validation of vendor-reported metrics, pulling underlying claims and utilization data to verify that reporting reflects clinical and financial reality.
• Holds vendor partners accountable to contractual SLAs, lead formal performance reviews, escalate issues with documented remediation plans, and recommend program continuation or exit.
• Oversees care gap closure partner performance on priority HEDIS measures, ensuring member outreach and provider engagement workflows translate into documented gap closure.
• Navigates claims data, population health dashboards, and plan performance reports independently, while identifying trends, validating vendor data, and generating insights without analyst intermediary.
• Translates complex data into clear executive narratives; build presentations that communicate program performance, financial impact, and strategic recommendations at all levels of the organization.
• Evaluates program and vendor ROI by connecting clinical activity to PMPM trend movement, high-cost member spend reduction, and HEDIS improvement in terms that resonate with finance leadership.
• Performs related duties as required.

Director, Clinical Operations, Population Health

Research Scientist

• Oversee the development and publication of the “Trouble the Land” series for Southern Spaces
• Coordinate and manage collaboration among the Southern Spaces senior editor and graduate student editorial and research staff
• Conduct original historical research and curate archival and multimedia materials relevant to the civil rights movement
• Identify, evaluate, and secure intellectual property and usage rights for media
• Oversee and manage the project budget
• Guide editorial development, ensuring scholarly accuracy
• Conduct archival research and travel as required

Senior Researcher, Series Editor

Network Engineer

• Monitor critical processes for Emory's enterprise-wide systems and applications.
• Address interruptions and failures in network services.
• Maintain 24 x 7 coverage and support, including on-call support.
• Interact with customers to resolve network issues.
• Perform inspections and upgrades of network services and devices.
• Develop and maintain documentation on network issues and configurations.

Network Analyst, Technician

• Owns EHP's population health analytics function
• Leads clinical quality performance measurement
• Drives vendor ROI assessment
• Supports the financial case for care management and benefits design investments
• Presents data informing medical and pharmaceutical trends
• Collaborates with Finance and Actuarial to reconcile clinical performance against contractual guarantees
• Assesses wellness platform and point solution vendors
• Supports stop-loss strategy by characterizing high-cost claimants
• Serves as the finance function's analytical partner to clinical operations, pharmacy, and care management leadership
• Empowers analytical staff, providing mentoring in the areas of clinical analytics and population health

Director, Clinical Analytics

• Owns the data and analytics infrastructure that powers financial and operational decision-making across a large, self-funded health plan serving tens of thousands of members
• Establishes the governance, platform, and capability of the Emory Health Plan.
• Works closely with clinical operations and pharmacy leadership.
• Owns responsibility for EHP's analytics platform and the data governance architecture that makes every KPI, dashboard, and financial scorecard trustworthy and auditable.
• Owns and governs all Arcadia dashboards across cost, quality, utilization, population risk, pharmacy, and financial performance domains, and serves as EHP's internal authority on the Arcadia platform.
• Manages the full Vista environment including Foundry backend, dataset management, provider and payer hierarchies, and access controls, and builds platform independence by developing internal capability to reduce reliance on external vendor execution.
• Defines KPI ownership across the organization, maintains a plain-language data dictionary, and establishes and monitors data quality controls through reconciliation of Arcadia figures against TPA, PBM, Stop Loss, and general ledger sources on a defined schedule.
• Designs, implements, and maintains data pipelines supporting finance, clinical, and operational reporting, owning the full chain from source system to executive dashboard, and builds and maintains executive-ready views across financial performance including MLR trending, high-cost claimant monitoring, budget vs. actual, OKR financial scorecards, benefits design tracking, and vendor ROI.
• Designs and maintains the data layer supporting SLA monitoring and performance guarantees for TPA and PBM vendors, covering turnaround time, financial accuracy, reject/rework rates, and call center metrics, and owns integration of non-Arcadia feeds, including SLA reports, rebate files, prior authorization data, and appeals/grievances, into the analytics environment.
• Evaluates and recommends complementary tools or infrastructure where Arcadia has gaps, including assessment of a Power BI layer as a supplemental reporting environment, and maintains a central KPI catalog with a formal change-control process so metric definitions do not fragment across teams.
• Serves as EHP's primary day-to-day contact for Guidehealth, managing build requests, issue resolution, training program execution, and contractual scope, and leads EHP's internal analytics training program, including Arcadia super-user certification and self-service reporting standards, with the goal of organizational independence from vendor dependency.
• Defines and recruits future junior analytics positions reporting to this role as the informatics function matures and documents all data sources, analytical methodologies, and platform configurations to support organizational continuity.
• Co-owns pharmacy data analytics with the Director of Clinical Analytics, owning pharmacy data infrastructure within Arcadia including drug classification, fill reporting, specialty vs. non-specialty dynamics, and pharmacy-related dashboard views.
• Ensures all actuarial models, including trend analyses, IBNR, and pricing scenarios, are supported by reliable, versioned data pipelines, and embeds data QA and reconciliation support for actuarial analyses as a standing responsibility so the actuarial function consumes governed data rather than maintaining shadow pipelines.
• Maintains explicit accountability for data access controls, minimum necessary standards, and PHI/PII handling across all analytics environments, and supports ERISA/CAA/Parity transparency requirements with accurate, auditable data extracts.
• Performs related responsibilities as required.

• Serves as the primary clinical execution partner for EHP's population health and VBC strategy.
• Drives strategy and execution across core clinical key results: cost trend management, high-cost member intervention, care management, utilization oversight, and HEDIS quality gap closure.
• Leads high-priority clinical initiatives focused on chronic conditions, maternity/pediatric quality, ED/hospital utilization, behavioral health.
• Oversees UM activities in partnership with the TPA, including prior authorization oversight, level of care determination, clinical criteria application, and utilization trend monitoring.
• Leads complex patient case reviews for high-priority and high-cost members, providing clinical judgment, care plan direction, and escalation management.
• Governs disease management programs across cardiac, oncology, behavioral health, MSK, diabetes, CKD, and obesity populations.
• Oversees transitions of care protocols and enforce care management partner SLA accountability.
• Serves as EHP's primary clinical point of contact for all care management, UM, and care gap closure vendor partners.

• Oversee the development and publication of the “Trouble the Land” series for Southern Spaces
• Provide intellectual and organizational leadership for the journal’s collaborative work
• Conduct original historical research and curate relevant materials
• Identify and secure intellectual property rights for media
• Oversee project budget allocation
• Ensure scholarly accuracy and narrative coherence in editorial development
• Conduct archival research and manage production schedules
• Provide graphic design support for publications

• Helps design and conduct research within a specified field while receiving advanced training from a designated Principal Investigator to enhance professional skills and research independence needed for pursuit of a career.
• Designs and evaluates experiments.
• Develops new ideas that promote current research.
• Prepares and publishes scientific manuscripts under the direction of the Principal Investigator.
• May be responsible for operation of specific equipment.
• May teach techniques to others, train, and supervise research staff.

Research Fellow Trainee – Post Doc

Administrative Assistant

• Provides administrative support to high level executives
• Plans meeting and conference logistics
• Maintains calendar for executives
• Reviews incoming correspondences to executives and forwards appropriately
• Assists in the administration and interpretation of policies

Executive Administrative Assistant – Temporary

Communications

• Provides operational and strategic support to programmatic communications and development activities, especially concerning social media, special events, and external relationships.
• Manages routine communications initiatives.
• Writes, edits, or develops communications and development materials such as social media posts, newsletters, brochures, online graphics, and articles.
• Implements development and donor management work-plans.
• Maintains tracking systems for news, partner contacts, media contacts, and donors.
• Supports planning of, publicizes, and participates in various special events.
• May monitor information relevant to the organization, its mission, and operations.
• May support grant submission and donor reporting activities such as presentations and annual reports.
• May support evaluation of communications and development campaigns.
• Maintains required record keeping and documentation.
• Performs related responsibilities as required.
• The Communications and Development Coordinator will work closely with the Assoc. Director of Communications and Development to implement activities related to social media, digital campaigns, graphics and video content generation and maintenance, website management, and newsletters.
• Specific activities and roles may include: Generating social media content (Twitter, Facebook, LinkedIn, Instagram) and management of the social media calendar, Managing website content (news posts, blog posts, webinars, keeping all pages up to date), Developing promotional graphics, infographics, and other graphics for social media, reports, and slide presentations, Editing videos and managing Youtube account (interviews, webinar and event recordings), Formatting monthly newsletters and managing contact lists, Creating special events fliers, invitations, and social media toolkits for special events and projects, Assisting project management of high-level event organization, Assisting with newsletters, presentations and other communications for the Executive Board and Technical Advisory Board, Contributing to development of monthly analytics reports, Tracking communications activities and maintaining records for quarterly reports, Assisting with researching and tracking prospective donors, Performing other related responsibilities as assigned