EML Group

Therapist

• Work collaboratively and proactively with the operations team supporting a claim to ensure a coordinated and tailored claim strategy and appropriate customer experience.
• Assess treatment requests to support worker’s recovery in line with the Clinical Framework.
• Conduct file reviews and provide clinical opinions on treatment strategies, reviewing medical records and other relevant information.
• Liaise and negotiate with treating providers, doctors, specialists, and allied health professionals to facilitate treatment upgrades and manage treatment modalities.
• Identify the need for and refer to external services like Independent Physiotherapy Consultants or Independent Medical Examinations.
• Educate and train employers, and operational team members on clinical considerations, best practices, and negotiation techniques to support successful recovery and return to work outcomes.

Claims Treatment Specialist – Physiotherapy