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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong case management skills to facilitate early sustainable return to work for workers, while providing exceptional customer service and maintaining accurate records in a multi-system environment.
Highest-signal resume keywords
Case ManagementCustomer ServiceCommunication SkillsAttention To DetailMicrosoft Office Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyListening SkillsSolution-Focused Mindset
About the role
Key responsibilities & impact- Assist the worker and employer with the claim process and providing support in the completion of relevant documents
- Pro-actively proceed with appropriate case management to achieve optimum outcome of early sustainable return to work for workers
- Ensure that allocated work is actioned within appropriate timeframes
- Manage telephone enquiries within EML’s guidelines
- Collaborate with Injury Management Specialists and other subject matter experts
- Record and maintain accurate records.
Requirements
What you’ll need- High level of empathy and passion about providing great customer service
- Excellent listening and communication skills
- A solution-focused mindset
- Comfortable in a multi-system environment, handling and overcoming challenges
- Great attention to detail
- Proficient use of Microsoft Office Suite.
Benefits
Comp & perks- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super