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Superannuation Case Manager
EML GroupCase Manager managing superannuation and personal injury claims at EML, providing support and communication for beneficiaries and stakeholders. Ensuring compliance with regulations and delivering member outcomes and support.
About the role
Key responsibilities & impact- Prepare and implement effective claims management and member communication strategies regularly within timeframe to achieve optimum member outcomes.
- Ensure compliance with relevant superannuation legislation, regulations, and fund rules, and oversee insurance claims under the Life Insurance Code of Practice
- Provide compassionate and professional support to members and their representatives or beneficiaries throughout the claims processes.
- Maintain clear and empathetic communication with claimants.
- Tailored and empathic delivery of adverse outcomes to all stakeholders with a solution focus
- Collaborate with internal teams to ensure seamless claims processing.
Requirements
What you’ll need- Previous experience in superannuation, life insurance, and/or personal injury claims management is highly desired.
- Strong understanding of claims processes and relevant legislation.
- Passion for supporting members and their families during difficult times.
- Excellent communication and interpersonal skills including confident phone manner.
- High level of attention to detail and accuracy in managing claim workflow, drafting file notes, and preparing written correspondence
Benefits
Comp & perks- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims ProcessesFile Note DraftingWritten Correspondence Preparation
Soft Skills
EmpathyInterpersonal SkillsSolution Focus