Senior Vice President, Global Client Development Leader
AECOM
Inside Sales Support
Emesent
full-time
Posted on:
Location Type: Office
Location: Denver • Colorado • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the AMER Sales team with logistics and inventory control
- Cultivate and maintain relationships with Emesent’s partners and end-users in AMER
- Understand and use HubSpot CRM and the quotation process to respond to inquiries
- Facilitate initial communications to ensure successful outcomes for incoming enquiries
- Triage incoming enquiries, qualify them and pass to the appropriate sales team member
- Work with AMER RSD to expedite quotations and respond to initial enquiries
- Continuously monitor and analyze inventory and manage logistics needs
- Navigate first-level troubleshooting and communicate technical information appropriately
- Assist CX and Sales team on renewals
- Help prepare and deliver technical documentation, manuals, and training materials
- Collaborate with cross-functional teams to drive aligned benefits and agreed outcomes
Requirements
- Industry experience in Mining, AEC, Survey, Geospatial
- Experience working with resellers and end-users (client)
- Experience in working with CRM systems (HubSpot)
- Product knowledge to respond to inquiries and support quotation process
- Ability to troubleshoot and resolve technical issues efficiently, both remotely and on-site
- Excellent communication skills, both verbal and written
- Ability to understand client requirements and tailor technical solutions
- Maintain detailed documentation of client interactions, technical solutions, and best practices
- Help prepare and deliver technical documentation, manuals, and training materials
- Strong organizational skills to manage multiple client projects simultaneously
- Ability to create project plans, set milestones, and ensure timely delivery of solutions
- Experience collaborating with cross-functional teams (sales, finance, legal, marketing, client success)
- Build and maintain strong relationships with resellers and clients, providing ongoing support
- Flexibility to travel to industry conferences and Emesent internal events as needed (minimal)
- Stay updated on industry trends, emerging technologies, and advancements in drone and robotics technology
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemsHubSpottroubleshootingtechnical documentationinventory controlquotation processproject planningclient interaction documentationtechnical solutions
Soft skills
communication skillsorganizational skillsrelationship buildingflexibilitycollaborationproblem-solvingclient requirement understandingtime managementattention to detail
